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How to Fix DVD Drive Not Working or Not Detected on Windows 10/11

Quick Fixes for DVD Drive Not Detected on Windows 10/11

Windows 10 is a good operating system, coming with the best elements of Windows 7 and Windows 8 as well as many new and improved features. It is already the most popular desktop OS in the market, holding 39.22% of desktop market share as compared to 36.9% for Windows 7 according to Net Applications' statistics in December 2018. However, some people find that their DVD drive isn't working after upgrading to Windows 10 from an older version or after installing Windows 10 on a newly assembled computer. DVD drive isn't showing up in File Explorer, This PC, and even not in the Device Manager.

So here we will walk those users through how to fix DVD drive not working / not detected on Windows 10.

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Fix DVD Drive Not Recognized on Windows 10/11

When you insert a DVD into DVD drive but can't see it in File Explorer/This PC of Windows 10, get access to Device Manager and see if your device is marked with a yellow exclamation point. If there is a yellow exclamation mark, you should right click on it, choose Properties, and then you'll see one of the following errors under the Device status.

• Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
• The device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
• A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)
• Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
• Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

Those errors may happen after you update operating system, uninstall Microsoft Digital Image, or install/uninstall CD/DVD recording programs. Below are the solutions you can try to resolve DVD drive not working on Windows 10.

Tips: If your discs can't be recognized in DVD drive on Windows 10/8/7, you may find solution here: DVD Drive not Reading DVDs or DVD Drive Says No Disc

Solution 1. Go to Windows Update and install the latest drivers

New updates may be able to fix the problems with DVD-ROM drive. So click Start, choose Settings -> Update & Security, and then check if there're any hardware driver updates to install. If there are, install it following the instructions.

Solution 2. Go to Device Manager and reinstall/update driver

Press the Windows logo key and X key, and then choose Device Manager. Expand DVD/CD-ROM drives, right click on the optical drive, and hit Uninstall. Close Device Manager and restart your computer. Then, Windows 10 will detect the DVD drive and reinstall it automatically.

Alternatively, you can right click on the optical drive and choose Update Driver Software.

reinstall/update dvd drivers
reinstall/update dvd drivers

Solution 3. Go to Device Manager and reinstall IDE/ATAPI drivers

Follow the abovementioned way to open Device Manager. Click View and choose Show Hidden Devices. Next, expand IDE ATA/ATAPI controllers, right click on ATA Channel 0, ATA Channel 1, and Standard Dual Channel PCI IDE Controller, and choose Uninstall. Once done, restart your computer. Then drivers will be automatically installed after rebooting.

reinstall IDE/ATAPI drivers to fix dvd drive not working
reinstall IDE/ATAPI drivers to fix dvd drive not working

Solution 4. Check BIOS/UEFI settings and chipset drivers

When DVD drive is missing in Windows 10, you should make sure the DVD drive shows up in BIOS. If it isn't there, you can check the drive cable connections or contact the manufacture for help.

Follow the steps below to check if DVD drive appears in BIOS.

For laptop:
1. Press and hold the power button for 5 seconds to shut down computer completely.
2. Open the computer and immediately press the F10 key repeatedly until the BIOS Setup Utility screen appears.
3. Use the arrow keys to navigate to the System Configuration screen.
4. Choose Boot Options, and then press Enter.
5. On the Boot Options sub-screen, select Boot Order, then press Enter.
6. In the Boot Order list, look for a CD/DVD drive entry. Depending on your notebook model and specific CD/DVD drive, the entry name indicates the exact type of disc drive you have (for example, it might read Internal CD/DVD-ROM Drive).
7. Press Esc, and then press Enter to Exit BIOS.

For desktop:
1. Press and hold the power button for 5 seconds to shut down computer completely.
2. Open the computer and immediately press the F10 key repeatedly until the BIOS Setup Utility screen appears.
3. Use the arrow keys to navigate to the Storage tab.
4. Use the arrow keys to select Device Configuration, and then press Enter.
5. Look for a CD/DVD drive entry in the Device Configuration sub-screen.
6. Press the Esc key to exit Device Configuration.
7. Press the Esc key again, press Enter, and then press Enter again to Ignore Changes and Exit BIOS.

Additionally, your chipset drivers may be obsolete and that is the cause for many DVD player reading errors. Go to your computer manufacturer's official website, browse the downloads section for your particular model, install the latest chipset driver, and see if your DVD drive not working problem is resolved.

Solution 5. Fix corrupted registry entries

Open Run dialogue box by pressing Windows key and R, enter regedit, and then you will open Registry Editor. Go to HKEY_LOCAL_MACHINE -> SYSTEM -> CurrentControlSet -> Control -> Class, select {4D36E965-E325-11CE-BFC1-08002BE10318}, and then go to the right pane and delete UpperFilters and LowerFilters entries. Don't delete UpperFilters.bak or LowerFilters.bak. Once done, exit Registry Editor, reboot computer, and see if Windows 10 can recognize DVD drive.

fix corrupted registry entries to solve DVD not detected
fix corrupted registry entries to solve DVD not detected

Solution 6. Uninstall virtual drive software.

Virtual drive software may cause conflict with physical optical drive. So if you have installed this kind of software on your Windows 10. Uninstall it and see if your problem is fixed.

Solution 7. Buy a new DVD drive

DVD drive not working may be a result of damaged drive. If above solutions can't troubleshoot your issue, you can buy an external DVD drive to have a try. It often sells for over $20.

Solution 8. Downgrade Windows 10 to previous version.

If DVD drive works well before you upgrade to Windows 10, downgrading may help you. You can find many guides about how to revert back to Windows 7/8.1 from Windows 10.

Video Tutorial: How to Fix DVD Drive Not Working in Windows 10

After Fixing DVD Drive Not Working on Windows 10/11

Although you fix this issue this time, it could happen again in the future. What's more, physical DVD disc also could be not working suddenly because of scratches or something else. So, you're suggested to rip your DVD collections to digital files, which many people have already done. After ripping, you can save your digital copies on computer hard drive or other storage devices or services, and play them without bothering DVD drive, DVD player, and DVD disc.

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rip skipping or freezing DVD
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Notice: Before ripping DVDs on Windows 10, please check DVD copyright law in your country!


author - Donna Peng

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Donna Peng's fascination with multimedia began at an early age - shortly after she licked the physical disc and then she's been obsessed ever since. Her decade-long career at Digiarty after the graduation has seen her unmatched expertise in the field of DVD, digital video, software and anything related to home theatre. She is currently fascinated with photography.

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