Home > Tech FAQ

WinXDVD Tech FAQ Center

Find answers to FAQs of WinX software quickly by product name or supported OS. For more technical support, you may either get to know software user guides or email us.

   Select a Product

DVD Ripper Platinum

Make any DVD region free. Turn disc to digital. Edit DVD. Speed up DVD conversion by level-3 hardware acceleration.

View technical faq

  • Turn disc to digital (2)
  • Play DVD on mobile (4)
  • Cannot read DVD (3)
  • Balance output quality (5)
  • General (8)

HD Video Converter Deluxe

Turn 4K to 1080p. Convert between MKV, HEVC, MP4, etc. Preserve original quality. Download, edit, cut, crop, merge videos.

View technical faq

  • Download & convert videos (6)
  • Play video on mobile (3)
  • Edit, trim, crop, subtitle. (2)
  • Improve quality and speed (2)
  • General (2)


Transfer video, photo, music, iBook between PC and iDevices without iTunes. Manage music or ringtone. Convert HEIC to JPEG.

Read user guide

DVD Copy Pro

Make DVD copies in 9 copy modes. Clone DVD to DVD disc, ISO image, MPEG2, etc. 1:1 revive old/damaged disc.

View technical faq

   Select a Product

DVD Ripper for Mac

Rip DVD to MP4, H.264, MKV, iTunes, MOV or to Apple devices. Copy DVD to Mac hard drive in 5 minutes with intact quality.

View technical faq

HD Video Converter for Mac

Support 4K/1080p HD videos. Convert videos to iPhone, iPad, Mac, etc. Download online video/music. Record screen on Mac.

View technical faq

Questions about purchase

We'll guide you through purchase benefits, delivery, and license code as well as product differences in our Sales FAQ Center.

Basic FAQs

Is your program 100% clean?

How to register my copy? Do I need to go online to do so?

What is your upgrade policy? Is it free?

How to update my program?

Didn't Find Your Answer?No worries, we're here to help you with any inquiry along the way.

User Guide

We have more online resources to help you. Here you'll find user guides for each product and learn how to use them step by step.

  Read user guide >>

Contact Us

Whatever the technical issues you have, email our support team directly whenever you like, we’ll find you a solution in 24 hours.

  Send us an email >>

Connect with us: WinXDVD Facebook WinXDVD Twitter WinXDVD Google Plus WinXDVD YouTube E-mail Support: support@winxdvd.com sales@winxdvd.com

Home | About | Site Map | Privacy Policy | Agreement | News | Contact Us | Resource

Copyright © 2006-2019 Digiarty Software, Inc. All rights reserved