WinXDVD Tech FAQ Center

Find answers to FAQs of WinX software quickly by product name or supported OS. For more technical support, you may either get to know software user guides or email us.

  Technical FAQs Sales FAQs

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DVD Ripper Platinum

Make any DVD region free. Turn disc to digital. Edit DVD. Speed up DVD conversion by level-3 hardware acceleration.

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  • Turn disc to digital (2)
  • Play DVD on mobile (4)
  • Cannot read DVD (3)
  • Balance output quality (5)
  • General (8)

HD Video Converter Deluxe

Turn 4K to 1080p. Convert between MKV, HEVC, MP4, etc. Preserve original quality. Download, edit, cut, crop, merge videos.

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  • Download & convert videos (6)
  • Play video on mobile (3)
  • Edit, trim, crop, subtitle. (2)
  • Improve quality and speed (2)
  • General (2)

MediaTrans

Transfer video, photo, music, iBook between PC and iDevices without iTunes. Manage music or ringtone. Convert HEIC to JPEG.

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DVD Copy Pro

Make DVD copies in 9 copy modes. Clone DVD to DVD disc, ISO image, MPEG2, etc. 1:1 revive old/damaged disc.

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DVD Ripper for Mac

Rip DVD to MP4, H.264, MKV, iTunes, MOV or to Apple devices. Copy DVD to Mac hard drive in 5 minutes with intact quality.

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HD Video Converter for Mac

Support 4K/1080p HD videos. Convert videos to iPhone, iPad, Mac, etc. Download online video/music. Record screen on Mac.

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 Questions about purchase

We'll guide you through purchase benefits, delivery, and license code as well as product differences in our Sales FAQ Center.

Sales FAQ Center

Basic FAQs

Is your program 100% clean?

Yes, our software is 100% clean and safe. No virus, no Trojan, no malware or spyware. There are always strict tests (scanned by over 50 antiviruses) before we release our program. If you antivirus or security program reports it as a virus or harm to your computer, it should be a false detection.

Please turn off your antivirus temporarily or contact us with the following information:

  • Operation system
  • Version of WinX program
  • Version of antivirus and virus report (Required)
  • More about your antivirus (Is it the latest version? Is it running the latest virus database?)
How to register my copy? Do I need to go online to do so?

You need to go online to complete registration. We take WinX DVD Ripper Platinum for example:

  • Launch your program. Generally, it will pop up a window for registration if you haven't registered it or when you click "Register" button in the toolbar.
  • Enter your license code and email address that you used to buy the software.
  • Click "Activate" then you're all set up.
What is your upgrade policy? Is it free?

Free updates are offered only for our purchased/paid customers. And we hope you could understand this. You could enjoy any upgrade, major or minor, without any fee involved for the software you purchased.

How to update my program?

We update our products regularly with enhanced features. It checks for update automatically once a new version is available, or you can simply click "Check for Update" on the interface whenever you like. This will lead you to our upgrade center and the latest full version is free for registered users to download.

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User Guide

We have more online resources to help you. Here you'll find user guides for each product and learn how to use them step by step.

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Contact Us

Whatever the technical issues you have, email our support team directly whenever you like, we’ll find you a solution in 24 hours.

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