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Digiarty (WinXDVD) Refund Policy

Digiarty values customers and commits itself to provide superb product experience all the time.

All Digiarty software offers a free trial version. Customers can free download the trial versions of products on our website and try them before deciding to purchase. Please be careful not to purchase the wrong product.

NOTE: Please purchase our software from the official site and authorized resellers. Some sellers of WinX DVD Ripper or Video Converter on Amazon and eBay are NOT authorized who might sell you unusable license key. To protect your right, please contact us for confirmation.

Money Back Guarantee Digiarty provides refunds within 30 days of product purchase. We'll hold the 30-day money back guarantee if our products cannot normally work with error or bug and we cannot solve it within an acceptable period of time or provide a temporary solution. Sometimes the software doesn't work well due to improper operations. We strongly suggest you contact our support team for help first with detailed problem description.

Accepted Circumstances of Refund

Under the conditions below, Digiarty can provide refunds within the Money Back Guarantee period.

NOTE: If a purchase should exceed the product's specified money-back-guarantee period, no refund will be given.

Non-technical Circumstances

Technical Circumstances

Please explain the problem of purchased product in detail, Digiarty's tech support will try their best to provide solutions ASAP (sometimes it might take longer to get a reply from the support team if the quantifies of emails they receive is huge on that day. But a reply within 24 hours is guaranteed). If the purchased product indeed does not function properly together with an error or bug indication and the customer doesn't want to wait for a future upgrade, Digiarty will refund the purchased product.

Once a refund is made, the corresponding license will be immediately disabled.

As for the download version, please uninstall the software and delete it from your computer.

As for the disc version, please distory the disc and uninstall the software from your computer.

Circumstances of No Refund

Please be aware that, in general, Digiarty does not refund or exchange products in the following circumstances with products featuring an up to 30-day Money Back Guarantee.

Non-technical Circumstances

Technical Circumstances

1. If there is a certain technical problem with the product, but the customer declines to provide detailed descriptions and information on the problem to the support team and refuses any solutions provided by Digiarty support team trying to troubleshoot. Or there is no problem of the product, but the product is not functioning properly due to the wrong operation or the problem of operating environment such as computer or DVD drive, Digiarty will not refund the order.

2. A refund request for technical trouble cannot be granted on condition that the purchased software has been updated and the order has exceeded the refund money back guarantee period.


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