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Common iTunes Errors on Windows 10 or Other OS

While dealing with Apple iTunes, we often get stuck in various errors, such as, can't download iTunes, iTunes won't install on Windows 10, iTunes has stopped working, iTunes freezes or crashes, iTunes sync is slow or fails halfway, whatever OS we use. Below solutions will resolve iTunes problems related to download, installation, restore, sync and more.

  • Can't install iTunes on Windows 10. How can I fix this problem?

    Fix 1: Install iTunes in administrator mode.

    Fix 2: Disable Firewall.

    Fix 3: Disable or uninstall anti-virus software.

    Fix 4: Install Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update.

    Fix 5: Download the setup file directly off Apple's servers tailored for your version of Windows 10 instead of from apple.com. make sure to download the file fit for your version.

    ▪ iTunes 12.7.0 for Windows (32-bit): iTunesSetup.exe

    ▪ iTunes 12.7.0 for Windows (64-bit): iTunes6464Setup.exe

    ▪ iTunes 12.7.0 for Windows (64-bit – for older video cards): itunes64setup.exe

    Fix 6: Remove Apple Software Update tool using Microsoft Installer Cleanup tool which should be installed in administrator mode.

    Fix 7: Download iTunes from Ninite - a package management system offering that lets users automatically install popular applications for Windows.

  • Everytime I open iTunes, it says "iTunes has stopped working" and then crashes out.

    This issue could happen when you try to open iTunes or access to iTunes Store. To solve it, first of all make sure you're using the latest version of iTunes. If not, download the newest copy. Then, try each fix below until you figure out it.


    1) Repair Apple DLL file: Find QTMovieWin.dll under C:\Program Files (x86)\Common Files\Apple\Apple Application Support, and then copy and paste it into location C:\Program Files (x86)\iTunes. There's a big chance to resolve your problem using this method.

    2) Repair Bonjour: Navigate to Control Panel > Add or Remove Programs > Bonjour > Change/Remove > Repair (Windows XP), or Programs and Features (later OS) > Bonjour > Change > Repair.

    3) Change preferences of iTunes: launch iTunes > Click on Edit > Preferences > Advanced > Reset Cache. Next, log out of iTunes Store and then back in again.

    4) Uninstall and reinstall iTunes: Ensure all those things including iTunes, Apple Software Update, Apple Mobile Device Support, iCloud (if there is), Bonjour (if there is), Apple Application Support 32-bit and Apple Application Support 64-bit are removed. Then, reboot computer and reinstall.

    5) Delete iAdCore.dll: this file can be found in C:\Program Files\iTunes (32-bit) or C:\Program Files (x86)\iTunes (64). Then repair iTunes following the similar steps for repairing Bonjour.

    6) Unplug iDevice: If error gets fixed after disconnection, you may need to update your iOS.

    7) Remove iTunes plug-ins: Go to C:\Documents and Settings\[your username]\Application Data\Apple Computer\iTunes\iTunes Plug-ins (Windows XP) or C:\Users\[your username]\App Data\Roaming\Apple Computer\iTunes\iTunes Plug-ins (Windows Vista and later). If you have files in this folder, move them to your desktop.

  • iTunes won't install on my PC. Error pops up saying my system isn't modified.

    Fix 1: Remove iTunes and its related software components and then reinstall them again following guide http://support.apple.com/kb/HT1923. If this error persists, navigate to iTunes folder, right click on iTunes.exe setup file, and then select "Run as administrator".

    Fix 2:

    1) Install iTunes as usual.

    2) Don't click "Finish" when you get the error message "iTunes errors occurred during installation before iTunes could be configured". Just leave it.

    3) Now navigate to your AppData directory C:\Users\[your username]\AppData\Local\Temp, and search for a file called iTunes64Setup.log or iTunes32Setup1850.log. Then open the log file and locate these key things as in example, "Executing: "C:\windows\system32\msiexec.exe" /i "C:\Users\[your username]\AppData\Local\Temp\IXP593.TMP\iTunes64.msi" INSTALL_SUPPORT_PACKAGES=1".

    4) Next, go to folder named IXP593.TMP where all the installation packages are saved. Now copy all of those files and paste them into a new folder.

    5) Once done, click "Finish" on the failed iTunes installer. Then, run iTunes64.msi or iTunes.msi, and now you should install iTunes successfully.

  • "There is a problem with Windows installer package" when installing iTunes on Windows 10.

    When you are told that there's a problem with Windows installer package and a program required for this install to complete could not be run, you can simply unregister and re-register the Windows Installer to fix it.


    1) Click the Search or Cortana icon in the Windows 10 taskbar, type run, and then you'll see the Run command appear at the top of the list. Then just click on it.

    2) Next, type "msiexec /unregister" into the text field [DO NOT type quotation marks], and then click OK. It's normal if nothing appears after this operation.

    3) Back to Run, enter "msiexec /regserver" [DO NOT type quotation marks], and then click OK. Likewise, nothing will occur. But Microsoft Windows Installer service has been re-registered.


    If the error hasn't been solved yet after this operation, remove all Apple programs and reinstall iTunes.

  • Error (-42037): "This copy of iTunes is corrupted or is not installed correctly" when trying to open iTunes on Mac.

    Uninstall it and then reinstall to see if it can be fixed. Make sure that everything related to Apple is uninstalled, including iTunes, QuickTime, Bonjour, Apple Mobile Device Service, Apple Updater, etc. Check how to uninstall iTunes on Mac.


    When uninstallation is completed, reboot your Mac. Then, go to Apple.com to download and install a proper iTunes copy.

iTunes Errors on Music Syncing, Playing, Adding/Deleting etc.

iTunes boasts its powerful ability to manage music files but happens to produce many errors. The most common problems when syncing, playing, adding/deleting and editing (Apple Music) songs, playlists, ringtones in iTunes library have been listed and answered here.

  • Why won't iTunes sync songs/playlists to iPod?
    A: At the start, update iTunes to the newest version and reboot your iPod. Connect your iPod with iTunes and sync again. If you still can't sync songs or playlists from iTunes to iPod, please follow the steps:

    1. Because iTunes syncing will be unavailable when you get up-to-date contents with iCloud or other services, so you should turn off iCloud Music Library if you're using an iPod Touch. Open Settings > Music > iCloud Music Library and switch it off.

    2. Select the iPod in iTunes and move to Music tab from the Settings list which is located at the left side of the iTunes window.

    3. Check Sync Music. Enable "Entire music library" and click Apply to sync all music in iTunes library to iPod.

  • Some songs in iTunes are greyed out, unable to play and sync. Why?

    Fix 1: If you have logged in iTunes, go to Account > Sign Out and sign in again.

    Fix 2: Go to playlist. Right-click greyed out songs and select "Check Selection".

    Fix 3: If the song you had purchased in iTunes is greyed out, try to re-download it.
    Remove the song from iTunes library. Go to iTunes Store. Click Account and select Purchased from drop-down list. Find the song and download it back.

    Fix 4: Try to re-authorize your computer in iTunes.
    1. De-authorize
    Click Account > Authorizations > De-authorize This Computer > Sign Out.
    2. Re-authorize
    Restart computer. Go to Account > Sign In > Authorizations > Authorize This Computer.

  • Why dose iTunes sync unchecked songs to my iPhone? How can I fix it?

    Fix 1: Connect iPhone with iTunes. Select the iPhone in iTunes and move to "Music" tab. Uncheck "Sync Music". Check music on your iPhone. Expect the unchecked songs, other songs have been removed. Manually delete the unchecked songs from iPhone. Back to iTunes and check "Sync Music" again. The syncing will be correct without unchecked songs.

    Fix 2: If you're using Apple Music, it will get access to all songs in iTunes library. Open Apple Music app on iPhone. Tap My Music on the bottom and select the menu below Recently Added. Now turn on Only Downloaded Music.

  • When I sync my iPhone, iTunes keeps syncing same songs everytime. Is there a way to solve this problem?

    Fix 1: Open iTunes > Edit > Preferences > Devices > check Prevent iPods, iPhones, and iPads from syncing automatically.

    Fix 2: Select all songs in iTunes library and right click. Hit "Get Info" and then check "Use work and movement" option under Details tab. Next, make the "work" field blank. Click OK.
    After the changes are applied to iTunes library, select all songs and right click to get access to "Get Info". Uncheck "Use work and movement" and hit OK to apply changes. The same songs will not be re-synced again next time.

  • I have added some new songs to my iTunes library and tried to sync it to my iPhone but it dosen't work.

    A: Go to Settings on your iPhone. Click Music and check whether "iCloud Music Library" is turned off. If yes, connect iPhone with iTunes. Click the iPhone in iTunes, select "Music" tab and uncheck "Sync Music" option. Hit "Apply". When a pop up gives asking you to remove all contents, select Yes. After that, re-check "Sync Music" and choose "Entire music library". Hit "Apply" and everything will be synced to your iPhone, including new music in iTunes library.

Top 10 Questions on iTunes Podcast Submit/Download/Transfer etc.

Find brief guides below on how to create, submit, upload podcast files into iTunes (Store), along with a couple of techniques and workarounds for popular iTunes podcast errors regarding downloading, playing, subscribing and transferring.

  • How to subscribe iTunes Podcast and how to download a podcast in iTunes?
    Open and log in iTunes with your Apple ID, choose "Podcasts" under the menu at top left corner or just enter "Ctrl + 4"keyboard shortcut to access podcast panel, where you can browse podcasts of various categories at iTunes Store. When you click to move into the detail page of a certain one, just click "Subscribe" button in the left to subscribe the podcast. A list of podcast pieces are listed right near the button. To download any single episode, just press the tiny "Get" button.
  • How do I create, make a podcast of my own and upload it to iTunes?
    iTunes podcast accepts audio, video and document file in M4A, MP3, MOV, MP4, M4V, PDF, or EPUB formats.

    So, record your podcast of a theme with related equipments and software, do the post-producing editing if possible, and then create an RSS feed to host your self-made podcast on WordPress, Blogger or so, whose URL is absolutely what you can submit to iTunes Store via Podcast Connect by clicking "Submit a Podcast"at its right area of store.

  • Why my newest iTunes 12.6(.0.100) won't download podcast at all on my Windows 10 (64-bit) computer?
    The suggestion from Apple support to fix iTunes 12.6 "Get" button no response is to do the uninstall and reinstall iTunes or restart the computer first. If it doesn't work, subscribe the podcast you want to download at store -> go to Library -> click Feed -> click the small blue iCloud icon or right click "Download Episode" to go ahead the downloading task of a single episode.

    Many users are complaining "download all podcasts option is missing at iTunes 12.6". Well, try the workaround to make it up:
    Go to Podcasts -> subscribe podcasts at store -> click Library -> click the podcast you'd like to download, select Feed -> check one episode and Ctrl + A to choose all (or Ctrl + Shift to choose multiple ones) -> right click to choose "Download Episode", then all of the chosen podcasts will be downloaded automatically to your iTunes.


    Note: Generally, iTunes can download all podcasts you choose with no limit. But "Podcast Settings" provides option to customize "Limit Episodes", confining the number of podcast episodes to download at a time, like 10 most recent and 1 day (subscribed podcasts).

  • Help! The podcasts won't play in my iTunes. What's the problem and what should I do?
    First off, check if all podcasts are unable to play in iTunes. If so, it must be the Internet connection issue of your own. If only certain podcasts won't play here, it's like to be a server problem at the publisher's end. You can try to contact him/her or give it some time to be fixed itself. What if the podcast that are not playable on iTunes desktop is launched by you, it's suggested to abandon the redirection and use a direct URL.
  • My podcast artwork/image is not showing up (correctly) in iTunes. How to make it visible?
    To begin with, you should make sure the podcast picture is well-formed:
    File size: 1400x1400px ~ 3000x3000 px (500kb at most);
    File format: JPEG or PNG in RGB color space.

    If a standard podcast thumbnail cannot display in iTunes, you can try to rename and upload it to iTunes again, deleted your podcast episodes in iTunes and unsubscribed from my podcast. Clearing iTunes cache is also an effective solution at times. Surprisingly, many users even claim that they finally see the artwork appearing after waiting overnight or several days.

iTunes Errors and Solutions in Regards to Video, DRM, eBook, Photo, etc.

This part provides solutions for some intractable iTunes (DRM) video playing/converting/syncing problems as well as iTunes eBooks and photo transfer issues. Check answers for how to convert iTunes M4V to non-DRM MP4 or other formats, how to sync iTunes movies from PC to Mac, how to add photos from PC to iPhone without data loss, etc. below.

  • How to convert iTunes DRM M4V to non-DRM MP4 without quality loss?
    The purchased iTunes movies are always DRM-protected and the video format is M4V. If you'd like to play iTunes DRM M4V video on other devices like Android, you need to do two things: turn iTunes DRM M4V to non-DRM file and convert it to MP4 or other desired formats. You need a professional tool to accomplish this. Here take WinX MediaTrans as an example.

    Step 1: Download, install and launch WinX MediaTrans and connect your iPhone with computer via USB cable. Click "Video Manager" button.

    Step 2: Select the iTunes DRM M4V files you'd like to convert to MP4 and click "Export" to offload them to computer.

    Step 3: In the pop-up window, click "Decode" and you'll then get DRM-free MP4 files stored onto computer.


    (Disclaimer: We do not advocate removing DRM for any commercial purpose since it's illegal. Please abide by the copyright laws in your country.)

  • How to play iTunes protected M4V files on Windows 10? / VLC can't play iTunes M4V movie files
    Can't play M4V files on Windows (10) computer? Want to know what M4V player you can use to play iTunes protected M4V files? Normally, iTunes protected M4V movies/videos can only be recognized and played by Apple iTunes and QuickTime Player with authorization. The popular VLC also can't resolve this, since VLC doesn't support M4V format, let alone protected M4V file. Try to turn iTunes protected M4V file into DRM-free with WinX MediaTrans and then it will not be a problem to play iTunes M4V on Windows 10. Good news is WinX MediaTrans can not only unlock M4V DRM but also convert it to MP4, one of the most compatible video formats.
  • iTunes video is encrypted. How can I convert iTunes video to other formats?
    You cannot watch purchased iTunes movies/TV shows on home HDTV directly since they are encrypted M4V files. Though converting iTunes encrypted video isn't an easy task, but still can achieve in some ways.

    1) Some people may try screen capture method but result in laggy video and muddy audio, which is a bad experience.

    2) Spend more than $50 for some so-called programs like Noteburner to remove the encryption, which turns out single-functioned and doesn't worth the money.

    3) Switch to a good multi-functional yet inexpensive tool to help you kill two birds with one stone, namely, convert protected iTunes video to regular MP4. Top recommended is WinX MediaTrans.

  • Why can't I transfer some videos to iTunes? / Why can't I add MP4 to iTunes library?
    First, check the properties of the movies you want to add to iTunes to sync onto iPad/iPhone to see if the videos are "read-only" files, if so, untick that box and then drag them to the iTunes library.

    Second, the movies have to be in the correct format. Please make sure the videos formats you are gonna add are supported by iTunes. iTunes compatible video formats are MP4, MOV, M4V. If not, use a free video converter to convert video to MP4 first.


    Third, even if the video is in MP4 format, please make sure it's in the right codec. iTunes only supports few video and audio codec like MPEG-4 video codec and AAC audio codec; H.264 video codec and AAC audio codec. If the MP4 video is encoded with iTunes unsupported video or audio codec, iTunes will not add and play it.

  • How to upload iTunes videos to YouTube or Facebook?
    One thing needs to make clear first. YouTube supported formats are MPEG4, MP4, FLV, Facebook supported formats are MP4, MOV, AVI, FLV. iTunes videos downloaded from iTunes Store are always in M4V format with DRM.

    1) If the iTunes video is with no DRM, utilize an efficient video converter to convert iTunes video to the above mentioned YouTube/Facebook compatible format.

    2) If the iTunes video is with DRM, then you may refer to the detailed answer of the first question in this category "How to convert iTunes DRM M4V to non-DRM MP4?" to get solution.

    Then you can log in your YouTube or Facebook account to upload iTunes videos. You may also read best video size for YouTube uploading.

Common iTunes Errors related to Apple ID

Fixing Apple ID account errors is a crucial first step for using both iTunes and iDevices, especially for purchasing and file streaming. Go get the answers of how to delete an Apple account or buying history, unlock Apple ID, reset password, merge iTunes Store account, etc.

  • My Apple ID is disabled! What do I do to unlock it?

    1) Apple ID is disabled for security reasons
    If you Apple account is locked for security reasons (with "security" alerts), you can reactive it through iforgot.apple.com, or using two-step verification which requires a recovery key and trusted device, or using two-factor authentication with your registered phone number.

    2) Apple ID is locked for other reasons
    If your Apple ID is disabled for other reasons and there is no help guide online, just contact Apple support team for help.

  • How do I delete an old Apple ID account permanently?

    How to delete an Apple account from iPhone?

    1) Go find the "Settings" icon on your iPhone and click to get in.

    2) Scroll down to click "iTunes & App Store".

    3) Tap the Apple ID with your email address and choose "Sign Out".

    The steps above can only help you to change account. To delete an account permanently, you need to delete all associated email addresses from appleid.apple.com and contact Apple support of your region.

    How can I remove Apple ID from iTunes?

    1) Open iTunes on your PC/Mac.

    2) Click "Account" -> "Authorizations" -> "Deauthorize this computer" -> enter your password -> click "Deauthorize".

    3) Move to "App Store" -> "iTunes in the Cloud" -> "Manage devices" -> Tap "Remove" button of any devices on the list -> "Done".

  • Forget Apple account password. How do I reset Apple ID password for iTunes, App Store and iCloud?

    If you forget your Apple ID password:

    1) Turn on two-factor authentication on your iPhone (10.3 or later) first by going to the "Settings" -> your name -> "Password & Security" -> turn on.

    2) Then back to "Password & Security" -> "Change Password".

    If you are signed in already:

    1) Go to Apple ID iforgot page (https://iforgot.apple.com/password/verify/appleid) and enter your Apple ID (email).

    2) Then type the code in the image and write down your phone number to continue.

    3) There are two options for you to choose to reset Apple ID password: "Reset from another device" or "Use trusted phone number". The first one enables you to reset your password on iPhone while the second requires account recovery.

  • Is it possible to merge two iTunes Store accounts so we can share apps and other purchases?
    A: Firstly, merging two iTunes Store accounts is not possible and Apple doesn't provide an official effective way. But there are workarounds to share apps and purchases:

    1) Use home sharing, which allows you to share iTunes purchases under the same home network. How to set home sharing >>

    2) Use a single one password for two Apple ID accounts, which saves you a little trouble about remembering different IDs and passwords when using shared apps.

  • Is there any way to buy content from another country's iTunes?
    A: To buy content from other countries' iTunes, you need to first change your iTunes Store/App Store region on iDevice or computer. Follow the next steps to change iTunes Store region on iPhone:

    1) Click "Settings" on iPhone, followed by choosing your name and selecting "iTunes & App Store".

    2) Tap the "Apple ID" option and click "View Apple ID". You might be asked to sign in with your Apple ID and password.

    3) Select the place you are at under "Country/Region" -> "Agree" -> choose your payment method -> fill out payment info and billing address -> "Next" and done.

Other Question about iTunes

In addition to the knotty iTunes errors above, there are some other frequently asked iTunes questions, involving iTunes gift cards, Apple music, third-part apps, contacts, iTunes library, etc. If those questions are also yours, see how they are answered and solved.

  • What is the difference between iTunes and Apple Music?
    A: First take a quick look at the differences between Apple Music and iTunes itself:

      iTunes Apple Music
    What is it? App: media player, media library, online radio broadcaster, mobile device manager Music streaming service
    Payment term Pay for a license of a song Monthly subscription
    Main purpose of paying Ownership Streaming
    Permission for the purchase Own & download Access (the catalog) & play


    In a still confusing way, many people want to know the differences between iTunes Match and Apple Music. One of the biggest differences is the pricing: iTunes Match charges for $24.99/year for streaming up to 25,000 songs from your iTunes Music library, which is way cheaper than Apple Music ($9.99/month, or say $119.88/year).


    Another is the DRM protection. With iTunes Match, your older files will be matched in DRM-free AAC format, but the music matched with Apple Music catalog will be DRM-encrypted when you re-download them onto another device. In conclusion, iTunes Match can be considered as an upgrade to Apple Music.

  • What should I do if my Apple Mobile Device USB Driver is missing?
    A: If Apple Mobile Device USB driver is missing or corrupted in your PC or Mac (such as in Windows 10 computer), your iPhone will not be recognized by your computer. In this case, different solutions are provided:

    1) Try unplugging and re-plugging your USB cable.

    2) Shut down the third-party security software on your PC to have a try.

    3) Restart the Apple Mobile Device Service.

    4) Update the Apple Mobile Device USB driver

    5) Uninstall and reinstall the Apple Mobile Device USB driver.

    6) Uninstall and reinstall the Apple Mobile Device Support.

  • What's the best way to legally get free iTunes gift cards?
    A: There are rewards programs you can sign up to get or redeem free iTunes gift cards legally. For example, QuickThoughts will reward you with free iTunes Gift Cards if you share your thoughts via quick surveys and local survey events.

    Similarly, earn points by playing games or watching advertisements may also help you achieve this.


    But it is impossible if you want to get free iTunes gift cards without any survey, app downloads or the like. The websites that claim to give free ones are always spamming or scams.

  • How do I use an iTunes gift card instead of my credit card?
    A: When you buy something in the iTunes Store, content credits are supposed to be used first, before the gift cards, and then the credit card, as long as the value of the item that you're buying is less than or equal to the value of the credits. But that's not always the case. To use your iTunes gift card before credit card successfully, you can try:

    1) Checking your store credit balance and purchase history in iTunes to see which payment method has been charged. If it is not right, correcting the settings.

    2) Removing the credit card from your account to make the purchase using gift card.

    3) Redeeming iTunes gift card on iPhone, iPad or iPad touch:

    Open iTunes Store/App Store/iBooks Store -> click Featured Section on the bottom left -> tap "You can also enter your code manually" -> type the 16-digit code of your gift card -> Redeem

  • I am trying to add money to my balance in my itunes account. How can I do that?
    A: Go to your account settings by tapping on your email on the bottom on the main screen of the App Store or iTunes Store and add a credit card. Or just scroll down and click on redeem to redeem an iTunes gift card.

    * To add money to iTunes account from credit card:

    Put a credit card in your account settings. When you go to check out or purchase an item, it will automatically get debited from your credit card, so there is no need to "add money."


    * To add money to iTunes account with debit card:

    Settings -> iTunes & App Store -> Apple ID -> View Apple ID -> Add Money -> Select a payment type -> debit card -> Next

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