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How to Fix iTunes Freezes on Windows 10/11 When Opened, iDevice Connected, or during Sync/Restore

Summary: This page shares all possible solutions to fix iTunes keeps freezing on Windows 10/11 Problem.

"When I open iTunes on Windows 10, it freezes and won't let me make any selections. So, I have to close it through task manager."
"When I plug in my iPhone, iTunes freezes immediately. What's wrong? By the way, I use Windows 10."
"Whenever I try to sync with iPhone, iTunes freezes. Has anyone had this problem?"

Many users reported online that iTunes could freeze on their Windows 10 computer when they start up iTunes, connect iPhone or other iOS device, sync files, restore iPhone from iTunes backup, play back media, etc. Really annoying, right? So, how to fix this iTunes problem on Windows 10? Keep reading and get answers.

By the way, if you are plagued by other iTunes problems, click here to see all the possible iTunes errors and fixes here>>

Part 1. How to Troubleshoot iTunes Keeps Freezing on Windows 10/11?

Fix 1. Run iTunes on Windows 10 as an administrator

Firstly, close your frozen iTunes. If it doesn't respond after you click the close icon, shut down it via task manager. If the whole PC freezes, force close it. Then, reboot computer, right-click on iTunes icon, and select "Run as administrator".

Fix 2. Run iTunes in safe mode

In this way, you can isolate iTunes from any interference caused by third-party plug-ins. To start iTunes in safe mode, hold down the Shift and Ctrl keys on your keyboard when opening iTunes. Then, you should see a message "iTunes is running in Safe Mode. Visual plug-ins you have installed have been temporarily disabled." If iTunes no longer freezes on Windows 10 after running in safe mode, the culprit should be third-party plug-ins and you'd better remove them.

Fix 3. End APSDaemon.exe

Close iTunes, and then open Task Manager. Navigate to Processes tab, locate APSDaemon.exe and close it. Then go back to iTunes and see if the issue gets fixed. If this solution works, take the following actions to avoid doing the same thing every time your restart your Windows 10 computer: go to Run > enter msconfig > click Startup tab > uncheck "Apple Push" > hit on OK > reboot computer.

Fix 4. Remove SC files

If there's no APSDaemon.exe file, remove SC files, and then restart computer and iTunes to have a try.

Fix 5. Repair or reinstall QuickTime

To repair QuickTime, go to Control Panel, then Programs and Features, click QuickTime, and tap on Repair.

Fix 6. Move iTunes preference folder

Move one of iTunes preference folders to the desktop and see if iTunes not responding on Windows 10 error persists. If it does, move it back and try another folder. Below are the locations for those folders:

C:\Users\username\AppData\Local\Apple Computer\iTunes
C:\Users\username\AppData\Roaming\Apple Computer\iTunes

Fix 7. Update itunes to the latest version

Older iTunes version can cause the iTunes freezing error on Windows 10 or Windows 11. It is better to update to the latest version. Just launch iTunes > click Help menu and Check for Updates. If it shows a new version, click install and download it. Then reboot your PC to finish installation.

Fix 8. Disable auto-sync

Auto-sync option is enabled by default, which consumes the system resources heavily and thus causing iTunes to freeze on Windows 10/11. You can disable the auto-sync to check if the iTunes freezing error is fixed. To do this, please choose Preference > select the Devices tab and check the box “Prevent iPods, iPhones, and iPads from syncing automatically. Then you can check if the iTunes freezing error is removed when iPod or iPhone is connected to Windows 10.

Fix 9. Remove iTunes plugins

Third-party plugins are notorious for most program freezing, let alone iTunes. If you have installed some iTunes plug-ins, chances are you may facing “iTunes freezes when iPhone is connected to Windows”. Removing these plugins can help fix the error.

  • On Windows PC, go to C:\Users\username\App Data\Roaming\Apple Computer\iTunes\iTunes Plug-ins.
  • On the Mac computer, go to /Library/iTunes/iTunes Plug-ins. Run iTunes again and connect your iPhone or iPod to your computer to check if the problem is gone.

Fix 10. Close apps running in background.

Background apps can use computer RAM and lead to slow program running or even freezing. If your RAM space is not enough, iTunes may freeze and even not respond any more. You can open Task Manager by pressing Ctril+Shift+Esc keys, and turn off the apps that take up too much memory.

In addition, corrupted USB cable or port is also known for iTunes error reading iPod or iPhone. You can try another cable or port to check if the iTunes responds again.

Also read: 5 Most Common iTunes Errors on Windows 10 >>

Part 2. Without iTunes, We Can also Manage, Backup, Transfer iOS Files

If you still keep iTunes and endure iTunes freezing on your Windows 10 computer from time to time or other iTunes errors because you need it to manage your files of iPhone iPad iPod, now it's time to discard it. You can manage, backup and transfer iOS files in a much simpler way. That is WinX MediaTrans.

WinX MediaTrans is an iPhone file manager, specially designed as an iTunes alternative for Windows (10/11). It is available to transfer photos, music, videos, audio books, podcasts and more between iPhone/iPad/iPod and PC. Other fantastic features include: create music playlists, make iPhone ringtones, remove DRM from iTunes purchases, turn iPhone as a flash drive, etc.

Compared with iTunes, it has many advantages, for example:

  • It features easy-to-understand interface and operation;
  • It allows you to transfer selected content to PC or to iDevice;
  • It fully support iTunes purchased media and non-iTunes media;
  • Incompatible video audio files will be converted to playable format automatically during PC to iPhone transfer;
  • No data loss, no slow sync, no frequent freeze and other errors happening to iTunes.

So, why not free download this iTunes alternative to have a try, and stay away from freeze problem on Windows 10 forever! It's safe to use!


Estrella H.

Estrella H. twitter icon

Estrella H. is a senior editor at Digiarty covering all the latest tech in mobile industry for the better part of the first four years, from iPhone, Samsung to other innovative gadgets. And now she's been dived into data backup and management to keep data safe on mobile devices in the recent three years. Outside the tech, she is a songwriter and loves hip-hop.

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