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PS4 empowers users to get access to media files in supported formats saved on USB or media servers. MKV is one of the playable video formats but the system Media Player occasionally doesn't recognize MKV files. Why won't MKV play on PS4? How to fix the issue?
PlayStation official site lists details of PS4 supported videos and audios contained in a MKV file. Only when your video perfectly meets the specs, you can play MKV on PS4.
• Video: H.264/MPEG-4 AVC High Profile Level 4.2
• Audio: MP3, AAC LC, AC-3 (Dolby Digital)
Therefore, if you try to play a HD or 4K MKV video encoded with HEVC or other formats on PS4, trouble comes. Then how to troubleshoot MKV (4K HEVC) not playing issues?
Note: PS5 is avaivable with killer features. It can load videos including MKV fast if the file is formatted friendly with PS5. But if you still cannot play MKV on PS5, you can follow the PS4 MKV troubleshooting steps to tackle the issue.
The Best Solution: Convert HEVC MKV to H.264
To fix "MKV won't play on PS4" issue, you'd better convert the incompatible HEVC MKV video to H.264 for getting a smooth playback. WinX HD Video Converter Deluxe is the helpful program.
WinX HD Video Converter Deluxe gives a focus on converting 4K/HD/SD videos. Built in hundreds of video/audio codecs, it fully supports HEVC/H.264 MKV files and other mainstream video formats like MP4, AVI, WMV, MOV, MPEG2, MTS and so on. Not only can it offer an easy way to convert HEVC MKV to H.264, but deliver superfast conversion performance and high quality. Level-3 hardware acceleration greatly speeds up the process with the utilization of GPUs (supporting Intel, NVIDIA, AMD) while CPU is freed up to handle other tasks. Stuttering or crashing issue will never happen when converting 4K/HD MKV videos for PS4.
After installing this MKV video converter on your computer, follow the steps to have your MKV file converted.
Step 1. Open WinX HD Video Converter Deluxe and click +Video button to load the MKV video which can't be played on PS4.
Step 2. After Output Profile window appears, go to General Profiles > MP4 Video (codec: h264+acc) > OK.
Step 3. Click Browse button to set a new destination folder if necessary. At last, click RUN button to start converting.
After the conversion is completed, transfer the resulting file to your PS4. You can play it smoothly now.