How to Fix Choppy Video Playback of 4K/HD on PC/Mac?

Does choppy video playback happens every so often especially when playing 1080p HD and 4K videos on Windows 10? From the video itself to the video playback environment, there are a list of reasons you should consider. So, here is an overall guide with details for you to find what causes your video not playing smoothly on Mac/Windows 10 issue and then get the right solutions. Just check them out one by one or simply jump to the part you need.

Part 1. Why Is Video Playback Choppy, Stuttering or Jerky?

The causes to choppy video playback boil down to the following reasons:

• The video player is outdated.
• Faulty storage drive – hard drive, SD card, pen drive, etc.
• The video resolution is too high or the video file size is too large.
• The video file format/codec is unsupported.
• The video file has been corrupted or broken.
• The internet condition is poor.
• The browser needs update and clearance of cookies.
• The influence of anti-malware software.

After ransacking the Internet, I found that choppy/stuttering/jerky video playback happens often when playing videos on Windows 10/7 or Mac, when streaming 4K/HD videos on YouTube, Twitch, Plex, etc., when processing HD/4K videos with Adobe Premiere Pro or iMovie, when transferring GoPro, iPhone, DJI, etc. 4K videos to PC, and so on. Whatever the situation, incapable media player and low-performance computer are the key factors being to blame, and other possible reasons should also be thought of.

For offline choppy video playback especially 4K choppy playback, reasons boil down to outdated or incompetent video player, poor configurations of computer, quite large file size, audio/video codec issue and non-supported video file format. For online lagging video streaming, the network condition and outdated browser are the main reasons.

Therefore, to solve the choppy video playback like out-of-sync video/audio, no sound, flickering visual, mosaic, etc., you need some help.

Part 2. How to Solve Choppy Video Playback on Windows 10/7/Mac?

According to the above the explanations, you can update your current media player or switch to a more powerful media player, download proper video codec for your PC, convert the non-supported video format, compress large-sized 4K video, get higher configurations of your computer, upgrade your network and update your browser to solve the issue. And below words are detailed information about how to solve the video choppy, jerky, stuttering playback.

Solution 1. Update or replace your current video player

For who uses Windows Media Player to play videos, someone suggests you can check the "drop frames to keep audio and video in sync" option if your choppy playback error is video and audio out of sync. However, dropping frames means losing details. So, we won’t advise you to do this. If possible, you can update your Windows Media Player to the newest version by opening your Windows Media Player > right click on the WMP window and click Help > find Update Check and proceed with the update. For Mac users who use native QuickTime Player to play videos can try to turn off the option for "Use High Quality Video Setting When Available" in Preferences to see changes.

However, the above remedies usually work for SD (480p) and HD (720p) video stuttering. If your video is HD 1080p or even up to 4K, you’d better switch to another video player. Why? Windows Media Player doesn’t provide a 4K resolution to play a 4K video even though Windows 10 has added support for HEVC codec to enable Windows Media Player to open 4K videos. And QuickTime Player totally can’t recognize 4K, HD, SD, etc. videos in MKV.

To save time, you are suggested to directly choose a more powerful and smoother 4K video player to help you play 4K/1080p HD videos on PC smoothly. Out the market, VLC media player and 5KPlayer are the two best choices you can pick. Although 5KPlayer and VLC 4K video stuttering, choppy or lagging playback issue is also a headache you can’t avoid, the number of times the error occurs is much less than that from other media players.

Solution 2. Check your computer’s configurations

The outdated video drivers may lead to your choppy, stuttering or jerky video playback especially on Windows 10, 8, 7 computer. Trying to update or reinstall the video driver may help you out. Simply go to "device manager" and click on the "display adaptor", right click on the driver related to your display and choose "Update Drive Software" to update your video driver or choose "Uninstall" to uninstall and then reinstall the driver.

If that doesn’t work, you should check if your computer has meet the minimum system requirements for large-sized 1080p HD or 4K UHD video playback. A low-performance computer equipped with poor CPU, GPU and RAM will lead to not only choppy video playback errors, but also ghosting, low frame rates, low-quality sound, and jumpy or skipping images. To have the best viewing experience, you should let your computer have the most proper hardware and OS especially for playing high-definition 4K 30/60fps videos smoothly. And here we will give some examples:

• 4K AVC/HEVC playback on Windows: CPU (7th Generation Intel Core i7 processor equivalent or better), GPU (NVIDIA GeForce GTX 1050 equivalent or better), RAM (8 GB or more), OS (Windows 7 or later)
• 4K AVC video playback on Mac: Hardware (MacBook 2013 or newer)
• 4K HEVC video playback on Mac: Hardware (27-inch iMac late 2015, MacBook – early 2016 or newer, or MacBook Pro – 2016 or newer)
• Videos in 1080p@60fps or higher: at least 3.0-3.7 GHz of processors, at least 6GB RAM with video card (GeForce GT 650M), Windows 7 64-bit or higher.
• Videos in 720p@30fps: CPU-Intel core i3-2100T@2.5GHz/AMD FX 6100 or better, GPU- NVIDIA GeForce GTX 650Ti 2GB or AMD Radeon HD 7750 2GB, at least 6GB RAM, Windows 7 64-bit or higher

Note: For HDR video playback with 100% HDR effect, besides the true HDR video, you also need to prepare HDR monitor, computer supporting HDR at the OS level, and HDR-capable HDMI cable.

If you have no plan to upgrade your computer’s hardware like GPU, you may have to tolerate the choppy, stuttering or jerky video playback. Or alternatively, just reduce your file size and compress the large video to one with lower resolution, frame rate and bitrate.

Solution 3. Compress the large 4K videos to smaller file size | 4K to 1080p

A stronger processor and graphics card can improve your system performance to handle HD and 4K UHD video playback. However, upgrading computer’s hardware is not a budget-friendly option to most of you. If there is a way to make the video smaller or downscale 4K to 1080p without sacrificing too much quality, it would be better.

Actually, a variety of tools out the market can help change the video size and among them WinX HD Video Converter Deluxe shines. It is an excellent 4K video converter with media compressing ability to help turn large-sized videos into small videos for smooth playback on any devices. Simply add your video to it and choose the preferred output video frame rate, bit rate and resolution, and then it will do the rest job for you.

Step 1. Free download WinX HD Video Converter Deluxe on your PC or Mac.

Step 2. Once the Output Profile window appears, choose an output format. Here, we suggest you to choose MP4 (h264+aac) as the output format as MP4 is the most widely-supported format that won't come with choppy video playback in most of the time.

Step 3. To convert 4K to 1080p, simply click the Settings icon to adjust the video resolution and other video parameters like fps, bitrate, video codec, etc.

Step 4. Click-on Browse button to choose a destination folder.

Step 5. Hit RUN button to start compressing 4K video to smaller file size.

Solution 4. Convert video to supported format and codec

If your media player totally can’t support a media format, or if the media codec is wrong or missing, chances are that you totally can’t play the video, or play video but no audio or only audio but no video. As you really can play the video but get a choppy video playback, you probably don’t need this solution. But, we list it here in case you encounter this problem in some day.

Accordingly, if your media file format is strange, you’d better convert it to a more common one like MP4, MKV, AVI, WMV, MOV, etc with tool like WinX HD Video Converter Deluxe. Most of the time, the videos we download from online or record with a camera are often MP4, MKV or MOV files. So, there is a background knowledge you should know. MP4, MKV or MOV are container formats that can contain diverse video and audio codecs which a media player really plays. That being said, two MP4 files can have different codecs therein and your MP4 player can only play one of them. So far, there is seldom problems with common MP4, MKV or MOV video playback on Mac and Windows 10. The video not playing errors often occur when your video is encoded with new codec like VP9, HEVC and AV1. As such new codecs are supported by limited media player software, hardware and streaming platforms. As of now, converting the video codec format, such as HEVC to H.264, AV1 to MPEG-4 is the best solution as of now.

WinX HD Video Converter Deluxe is a nice option to convert any 4K/HD videos to Windows 10/8/7 and Mac compatible formats, such as MOV to MP4, MKV to MP4, AVI to WMV, VOB to MP4, HEVC to H.264 and so on. Better yet, it won't cost you much time. With the GPU acceleration enabled, you're able to achieve 4K/HD video conversion fast without losing quality.

Step 1: Launch the video converter after downloading and installation.

Step 2: Click +Video to load the unplayable video.

Step 3: Choose output format from the automatically popped up window. 420+ preset profiles are available, just select the ones your Windows 10 computer accepts, such as MP4 Video (h264+aac).

Step 4: Tap the blue RUN button to start video conversion right now.

Solution 5. Fix corrupted video file or redownload the video

This is another possible cause. Your video maybe corrupted or broken during transferring, recording or downloading. You can re-transfer, re-record or re-download the video file to see if the video is playbable. If not, you have to repair the video file with a tool.

Solution 6. Increase the internet bandwidth

If you meet choppy, stuttering or jerky video playback when streaming online videos, you should check if your network is strong enough. Streaming Full HD, UHD and 4K videos is a data-consuming task that your bandwidth needs to reach a relatively high scale.

• 2-4Mbps for standard-definition video playback
• 5-10Mbps for high definition video playback
• 25Mbps minimum for 4K video playback

Also, there are variations between online video streaming services:

• Netflix: Broadband connection (1.5Mbps), SD (3Mbps), HD (5Mbps), 4K/UHD (25Mbps).
• YouTube: SD 360p (0.7Mbps), SD 480p (1.1Mbps), HD 720p (2.5Mbps), HD 1080p (5Mbps), 4K (20Mbps)
• Amazon Prime Video: SD (1Mbps), HD (5Mbps), 4K (15Mbps)

Solution 7. Update browser and clear cookies

After checking your Internet condition, you are also suggested to update your Chrome, Firefox or Microsoft Edge browser to the newest version. If possible clear the browser’s cache and cookies.

• Chrome: Click the "three-dot" icon and choose "Settings" > scroll down to "Privacy and security" > "Clear browsing data" > "Browsing history", "Cookies and other site data" and "Cached images and files" > click "Clear data" button > close and restart your Chrome browser again.
• Firefox: Click Firefox History > Clear history > "Everything" range of "Browsing & Download History/Form & Search History/Cookies/Cache/Offline Website Data"; or click Tools > Options > Advanced > "Clear Now" for Cached Web Content and Offline Web Content and User Data.
• IE: Tap on the icon of "Settings" on the top right corner > choose "Safety" > choose "Delete Browsing History" > check "Temporary Internet Files", "Cookies" and "History" > click on "Delete" to delete the data.
• Edge: Open Microsoft Edge, select "Menu" (3 dots icon on top right corner of the browser) > "Settings" > choose "Privacy & services" > under "Clear browsing data", select "Choose what to clear" > select "Cached images and files" and "Cookies and other site data" to delete caches and cookies.
• Opera: Press "Ctrl+H" to open your history page > select "Clear browsing data" in the top-right corner > select what you want to delete > click "Clear data".

Solution 8. Temporarily disable the anti-malware software

It's said by users that some anti-malware software will result in video stuttering from local and streaming on Windows 10. This was confirmed by some antivirus software developers, like Bitdefender. So if you've tried updating your graphics drivers and video player with no luck, you can temporarily uninstall the anti-malware software to check whether the choppy video playback issue still persists. It is also feasible to fix the error code 224003.

Part 3. Frequently Asked Questions

1. Why is my video playback choppy on Windows 10/Mac?

There are many reasons causing the error. When you play videos on Mac/Windows 10/8/7 PC with chokes or lags, reasons can be outdated or incapable video player, low-performance computer, quite large video size, audio/video codec issue, or incompatible video file format. As for online choppy video streaming, the poor network condition and outdated browser are the main reasons.

2. How fix choppy/lagging/stuttering video playback on Windows 10/Mac?

For offline video playback, you are suggested to update or replace your current video player, update your computer’s video drivers, upgrade the GPU, convert the video format, change the video codec and compress the large 4K videos. For online video streaming, increasing bandwidth, updating browser and clearing caches and cookies are suggested.

3. How to play 4K videos on Windows 10 PC smoothly?

If your 4K video is encoded with HEVC or AV1 codec, the official suggestion ask you to download HEVC Video Extensions and AV1 Video Extension to help media player apps play HEVC 4K videos and AV1 4K videos respectively. However, you probably can’t download or install them. Besides, HEVC Video Extensions requires payment of $0.99. So, the best way to play such 4K videos is to make use of a HEVC- and AV1-supported video player like 5KPlayer and VLC. Alternatively, compressing 4K to 1080p HD is highly suggested for smoother playback if you have a quite low-performance computer.