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[Tips] How to Fix Netflix 1006/108/1011/12001 Errors

Get the full solutions to all common Netflix errors/problems regarding Netflix logging, connection, buffering and streaming.

What's going on about my Netflix error 1011? Is netflix down? Everytime I try to watch something on my phone, it says Sorry we could not reach the Netflix service. Please try again later. If the problem persists please visit netflix.com (1011). But it works perfect over WiFi idk what's going on...
I can no longer watch Netflix in any browser after upgrading to Windows 8. I get a DRM error N8156-6013. I get this error in all browsers.Plz help me out, quite thanks!

Summary: There are dozens of Netflix errors/problems concerning Netflix connection, and streaming. This post only picked out some typical ones with specific Netflix error messages/codes, reasons and [how to fix] solutions.

Latest News: To adapt the throughput of video streaming, Netflix moved to SD rather than HD streaming temporarily during the COVID-19 home quarantine. But many users still complain that Netflix has down from time to time, making them unable to watch Netflix movies or shows. If you happen to be one of them, you can refer to the troubleshoting tips in how to fix Netflix down.

After announcing the shutdown of Asgard that managed the cloud resources of Amazon web services, Netflix on Dec. 16 launched its new open-sourced and multi-cloud software code/platform - Spinnaker, which makes it easy to extend and enhance cloud deployment models on Amazon cloud, Google's cloud (See detailed Netflix blog). And a recent study shows that Netflix caused 50% of U.S. TV watching drop in the past 2015. In July, 2016, Netflix Windows 10 app error bring much inconvenience to Netflix Windows 10 users. Fortunately, it soon went back normal.

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Strapped for time? Click one of the links below to jump straight to your most interested part.

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Part 1: Netflix Connection Problems

Error message with UI/AIP/NW Code beginning:

  • ● Sorry, we are unable to reach the Netflix service. Please try again later or visit www.netflix.com
  • ● Cannot Connect to Netflix | Cannot reach Netflix.com
  • ● Netflix is Not Available | Netflix is Unavailable
  • ● Unable to Connect to Netflix
  • ● Android Error: Connection Failed
Netflix Connection Errors
Netflix Connection Errors

How to Fix:

It's mostly caused by the Internet connectivity problem, like you're using the public Wi-Fi which may block the Netflix using and have limited bandwidth, or using cellular data/satellite Internet with slower speed. You can fix Netflix connection errors by:

  • ● Testing your Internet to see if the reason lies in the Wi-Fi or router network;
  • ● Reinstalling Netflix app, deleting its saved account data, and signing in again;
  • ● Deactivating the Netflix streaming device, like iPhone, iPad, TV, Wii, Roku, Chromecast, Xbox, PSP, Android, restart it again, sometimes you can even do Factory Reset like Roku. >> Detailed steps according to devices.

Part 2: Netflix Errors of Buffering/Streaming

1. Netflix Error 1006 (mainly occurs on Apple Device and Nook tablet)

Message: There is a problem connecting to Netflix. Please try again later(1006).
Possible reasons: Netflix itself; User account information problem on Netflix; Internet connection problem

How to Fix (for Apple Devices):
Reset the Network (select those options in order):
"Settings" on the main menu -> "General" -> "Reset" -> "Reset Network Settings" -> "Reset" -> Reinstall Netflix -> "Settings" on the main menu again -> Wi-Fi -> choose and connect to your Wi-Fi account -> Run Netflix, sign in and stream...

Reinstall Netflix:
Turn the Apple device off and restart it after about 10 seconds waiting -> Delete/Remove Netflix app from your device -> Search and install Netflix app again -> Run Netflix, sign in and stream...

How to Fix (for Nook Tablet):
Possible reasons: The stored information is not refreshed

How to Refresh Information:
White arrow at the screen base (then tap the following icons/options in order) -> "Settings" bottom -> "Device Info" -> "Erase & Deregister Device" -> "Erase & Deregister Device" again -> "Reset NOOK" -> Reboot Nook tablet -> download and connect to Barnes & Noble -> run Netflix again, sign in and stream...

2. Netflix Error 12001 (mainly occurs on Android Device and Nook tablet)

Main reason: The stored information is not refreshed

  • How to Resolve (for Android Device):
  • Power off Android device and restart it to stream again.
  • Clear the Netflix data in Application (Manager)

3/4. Netflix Error 1011/1012 (mainly occurs on Apple iPhone, iPad and iPod touch)

Message: There is a problem connecting to Netflix. Please try again later(1011/1012).
Possible reasons: Netflix itself; User account information problem on Netflix; Internet connection problem

  • How to Fix:
  • ● Test Internet Connection on Device
  • Browsing any webpage from your device to test the Internet Connection. If it can not open the page, you may get the Internet connectivity issue. If not, continue troubleshooting below.
  • ● Reset Netflix to Refresh Netflix Information
    Select "Setting" on Home screen -> "Netflix" -> Put "Reset" toggle at "On" state -> Go back to Home interface -> Run Netflix, sign in and stream...
    Reboot Device
  • Power off the device completely for about 10 seconds and then restart it, launch Netflix for streaming movie/TV show.
  • ● Reinstall Netflix
  • Unistall/Delete Netflix from your device and install it again from App Store, then press Netflix icon to sign in and stream.
  • ● Powercycle Home Network (including both modem and router)
  • Power off computer -> Power off all of your home network equipment (unplug the modem/Wi-Fi router from power) for a while, better more than 30 seconds -> reconnect your modem/Wi-fi router -> run Netflix again to stream.

Other 1011 Related Playback Errors:
Error code: M7111-1101, M7031-1101 (on computer)
Main reason: Network connectivity, Internet Explorer Setting

  • How to resolve:
  • ● Powercycle Home Network (including both modem and router)
  • ● Disable Internet Explorer add-on in Tools options: SiteR64.dll (for SiteRanker), SavvyConnect (for SavvyConnect) -> restart IE -> run Netflix again, sign in...

5. Netflix Error 108 (maily on iPhone iPad iPod touch | Apple TV)

Error message: Sorry we could not reach the Netflix service. Please try again later. If the problem persists please visit the Netflix website. (108)
Main reason: Internet Connection problem
How to Fix for iPhone iPad iPod touch: the same as Error 1011/1012 solution

  • How to Fix for Apple TV:
  • ● Test Internet connection on Apple TV by choose "Settings" -> "General" -> "Network" > "Test Network" > "OK" -> "Yes" -> Choose a download speed option. (If it fails, go to seek help from Apple official support site. If it works, go to next one.)
  • ● "Cut" the cable connection of Apple TV and reconnect it again after a few seconds
  • ● If there's still an error when run Netflix again, tap "Play" -> "Deactivate/Sign out" on the TV remote. If the error message appears when playing Movie/TV, press "Menu" to turn to "Who's Watching Netflix" -> "Sighout", and then sign in again to stream.
  • ● Update Apple TV'S firmware by choosing "Setting" -> "General" -> "Software Updates" -> "Update Software/Update automatically" -> "Download and Install"

6. Netflix DRM Error (maily on Windows/Sony Devices)

Error code: DRM Error/DRM-14/N8156/8152/8151
Error message: We're sorry, but there is a problem playing protected (DRM) content.
Possible reasons: Silverlight itself; Computer setting that prevents Silverlight from loading Netflix video files; Content itself issue

  • How to Fix:
  • ● Unistall Silverlight plugin and download, reinstall the latest version of it to stream again
  • ● Verify Silverlight is compatible with your Windows (10) (check its compatible OS), Anti-virus software, browse. You can run browser as Administrator

DRM, full name Digital Rights Management, is a copy protection program with technique to prevent users from copying or sharing copyrighted materials like physical CDs/DVDs, online songs/videos. ( Try No.1 DVD Ripper Free)

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Since there are piles of Netflix errors/problems and usually vary from device to device, here we just list some top searched Netflix errors on common devices like Apple series and computer. If your error is out of the range, we advice you go to Netflix Help Center for searching, or create live chat with its online customer service representative, or directly make a call to him: 1-8666-579-7172.


author - Kistent Waung

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Graduated from Nanyang Technological University, Singapore, she employs herself in IT related content creation (since 2013) and happens to perfectly combine her major (computer & science) and her gusto (writing). She's seasoned at offering video audio conversion workarounds and always passionate about new trends, from hot HEVC, 4K to the new AV1 codec.

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