Solved: How to Fix Vudu Location Not Matching Billing Address Error

I'm using the disc to digital service with in the VUDU app for Android I'm getting stuck at location verification. With it saying "Location must match billing address". Yes I am in the comfort of my own home and yes my billing address is the same as my home. I have even confirmed this with Google Maps GPS location services. How can I get rid of VUDU disc to digital location error and make it work normally?

If you've ever tries the Disc to Digital feature on Vudu, you may possibly get an error telling you that your current location must match your billing address. This is considered as one of the biggest issues Vudu need to figure out as soon as possible. The worse thing is Vudu users reported they never got any response even they had e-mailed Vudu about it a couple of times. Given this, we will focus on how to fix the Vudu disc to digital location error, along with alternative solution for flawless DVD to digital conversion.

Part 1. How to Fix Vudu Disc to Digital Location Error & Match Billing Address

Vudu’s Disc to Digital feature lets users convert physical DVDs and Blu-rays to digital versions — but only when your current location matches your billing address. If it doesn't, the app will throw a location error and block the conversion. This system is designed to prevent unauthorized disc conversions, but it can frustrate users in rural areas or with inconsistent address records. Here’s a step-by-step guide to help resolve this problem:

1. Enable Location Services & App Permissions

Ensure your phone’s GPS and the Vudu app’s location permissions are properly enabled:

• On iPhone/iPad: Go to Settings > Privacy > Location Services, turn it on, scroll down to Vudu, and set it to While Using the App.
• On Android: Open Settings > Location > App permissions, find Vudu, and enable location access. Also check Google Location Accuracy is set to High.

2. Check and Correct Address Details

• Make sure your home billing address under both Account Info and Payment Info is correct and consistent.
• If your address includes an apartment number, try removing it temporarily.
• Use your full 9-digit ZIP code — it’s helped some users pass location checks.
• If using PayPal, add a credit card to your account and switch to it for Disc to Digital conversions.

3. Reset Location Services

Turn your Location Services/GPS off for 1 minute and then back on. Check the see if the Vudu disc to digital location error is fixed.

4. Adjust Google Maps Pin (For Rural/New Areas)

If you live in a rural or newly developed area, Google Maps might not correctly associate your physical address with its location pin. Adjust your address pin in Google Maps if needed, then retry the Vudu app.

5. Refresh the Vudu App

• Close and restart the Vudu app.
• Check for app updates and install them.
• Clear the app cache and data (especially on Android) if errors persist.
• If necessary, uninstall and reinstall the app, then re-enable permissions.

Note: Vudu’s Disc to Digital is only available in the U.S. and Mexico, with a limit of 100 conversions per year. Not all movie titles are eligible.

Part 2. Best Vudu Alternative to Convert any DVD Disc to Digital without Location Error or Limit

Vudu's cheap movie conversion is tempting if you are looking to rid yourselves of the physical DVD. But the $2-5 DVD to SD/HD price is too steep and the max 100 titles per year are too limited for DVD owners, especially when they have a large collection of physical media. There's another gotcha: despite Vudu is available for up to 8000 titles from Warner Bros, paramount, Lionsgate, etc, the movies from Disney are not eligible for the Mobile Disc-to-Digital program.

To get rid of the Vudu location error as well as the VUDU limits permanently, you are suggested to resort to a third-party DVD ripper such as WinX DVD Ripper Platinum. It supports ripping any old, scratched, or new DVD movies, workout DVDs, or homemade discs which Vudu doesn't support and digitize them to a compact file that is well recognized by iPhone, iPad, Android, TV, PC, and more.

Step 1. Free download the Vudu alternative on your computer, install and run it, after which you can load the DVD movie, ISO or folder.

Step 2. Choose the output format as per your needs. For the best balance in speed, quality and speed, choose MP4 H.264, which is also compatible with most media player, iPhone, iPad, Android, Windows Phone, etc. If you want to keep the original quality intact, go to DVD backup profile and choose ISO, main title copy or full title copy, which will keep the audio, video, and subtitle tracks at your disposal.

Optional: you can also make a simple edit of the movie, add external subtitles, crop the video for full screen playback, even enhance the video quality to 1080p or so.

Step 3. Click browse to save the output movie and tap RUN to begin the disc to digital conversion. It takes just a few minutes to finish the whole process, depending on your computer configuration.

Disclaimer: Digiarty Software does not advocate digitizing commercial DVDs for any commercial use. You're suggested to refer to the DVD copyright laws in your country before doing so.