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Troubleshoot Netflix Subtitles Not Working/Missing Issue

Netflix subtitles not working issue can appear on Apple TV, smart TV, Xbox One, Firestick, Roku, PS4, and all other devices capable of streaming Netflix. The issue is commonly like this:

  • Netflix subtitles or close captions disappear/won't show up, or missing.
  • Subtitles won't turn on when streaming Netflix TV shows or movies.
  • Subtitles won't turn off when watching Netflix titles on users' devices.
  • Netflix subtitles delay. There's a lip-sync issue during streaming.

If you are experiencing one of the above Netflix subtitles not working issue, use the troubleshooting steps below to get rid of the error.

How to Fix Netflix Subtitle Not Working Issue

Solution 1: Make Sure It's Not the Streaming Service Issue or Device Problem

1. Try to play another Netflix title on your device. If another title plays without subtitle missing/not working properly issue, go to the Viewing Activity page and select the Report a Problem link to report the Netflix title subtitle issue to Netflix. You won't see such a link if the problem has been reported.

2. Try to play the Netflix TV show or movie on another device to see if there's a subtitle showing correctly on the device.

Solution 2: Troubleshoot Your Network Connection

Check if your Netflix allows streaming. Make sure Netflix is not blocked from streaming on your device. Connect your device to different internet access, for example, try using a cellular data network to stream Netflix.

Change your default connection settings. We recommend you to disable VPN or other proxy service and connect your device with your home internet. If you don't know how to change connection settings on your device, contact the device manufacturer.

Improve your network strength. Move your router to a new place, shut down other programs using the same network. Elevate your router off the floor. And do other things you can to improve your Wi-Fi signal to ensure Netflix subtitle to work properly.

Solution 3: Change Netflix Subtitles Appearance

Go to Accounts, select Subtitle Appearance, change the fonts and size of your subtitles as you prefer to better match your device's screen size and aspect ratio. This way may work for Netflix subtitle missing issue.

Solution 4: Troubleshoot Your Web Browser

If you stream a Netflix title via a web browser and Netflix subtitle is not showing up, try using another browser on your device to play Netflix. Shut down other browser extensions that you are not using currently. Clear web browser caches and data. Change Netflix subtitle appearance on your browser. To do so, go to Netflix account > Profile & Parents Controls > Change for Subtitle appearance, and set your subtitle appearance settings to make it suit your device's screen size. Try Netflix again to see if the subtitle not working issue is resolved.

Solution 5: Do A Simple Restart - Restart Everything

Sometimes, the Netflix subtitle not working properly issue is caused by a bug. A simple restart just fixes the bug and make all things go right.

Restart your Netflix streaming device that has the subtitle not working problem.
Restart your router and try streaming Netflix again on your device.
Sign out of your Netflix account and log in again to fix the Netflix title missing/not turning on/off the problem.

Other sources:

What to Do When Netflix Subtitles Won't Turn Off. The official support guide works for Netflix subtitles not working issue on Apple TV, Nintendo 3DS, Xbox 360, Xbox One, and all other devices.

Netflix Subtitles Won't Turn On. Try these solutions when Netflix subtitles won't turn on/ show up on Android phone or tablet, Nintendo 3DS, Smart TV, and all other devices.


author - Kaley Torres

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Kaley Torres is a self-motivated, creative editor with eight years of marketing and SEO experience, specializing in writing on DVD, video, audio, images, new digital contents etc. With a partiality DVD collection, Kaley also enjoys digitizing DVD and is keen to share her DVD video conversion solutions as well as video sharing tips on social media.

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