Typical Amazon Prime Video subtitles not working properly problems include:
Amazon subtitles are out of sync with the audio, subtitles long delay or way ahead of audio
Prime Video subtitles/closed captions not showing up or missing/not available
Amazon Prime subtitles too small.
These Amazon subtitles not working issues can occur on various devices, including Roku devices, Samsung/Apple smart TVs, setup boxes, PS4, Xbox, game consoles, Chrome, laptop, etc.
If Amazon Prime Video subtitles are not working while streaming, click a scenario from the list below to learn more quick fixes:
Amazon subtitles are out of sync
1. Check audio settings. The mismatch between audio settings in the TV boxes vs the TV, make sure the match is done. Reset and restart your TV boxes and smart TV.
2. Fix bandwidth issue. Low internet connection speed can make the subtitle go out of sync with the audio or video. Lower down the video resolution or increase your internet connection speed.
3. Turn off the subtitles or closed captions and then turn it on again.
4. Go back to the Prime Video app, select the title you were watching, resume the title or start over the title with subtitles enabled, allow a few seconds for the subtitles to sync up.
If the video and audio are out of sync when you are streaming Amazon Prime Video, check here.
Prime Video subtitles/closed captions are not showing up or missing
1. Make sure the title you are playing has subtitles or closed captions.
2. Make sure you've enabled subtitles on Amazon Prime Video when streaming. Here's one of the ways to turn on subtitles/close captions for movies and TV shows from Amazon Prime Video.
During playback, select the CC icon from the playback menu. If the title has no close captions, they will be denoted by the CC icon. Press the enter button on your remote or other similar buttons on other devices. In the subtitles menu, you can customize the size and color scheme for the text. The subtitles customization will apply to all the content you play. There are three ways to turn on subtitles for Amazon video, including from accessibility settings, from the Amazon Video app, and from the Silk Browser, check to learn more ways to turn on Amazon Prime subtitles.
Note: For earlier Roku models, subtitles/closed captions are enabled or disabled using the remote * key. However, for the new Roku Ultra devices, it must be done during the video playback. Roku devices don't support subtitles presets.
Amazon Prime subtitles are too small
Change the subtitle font size to larger. During the video playback, hit the PAUSE button on the remote, scroll down to the lower right on the bottom of the screen, select CC and press OK, on the lower left of the screen, press Turn Subtitles On, in the lower right of the screen, you should see a few subtitle customization options including font size and color. Set the font size to larger.
Prime Video subtitles are incorrect
1. Closed captions before 2014 were often paraphrased, so older movies and TV shows might not have word-for-word captions.
2. Unscripted and live content such as sports events, news, the interview is captioned in real-time and is more likely to be incorrect.
Amazon captions/subtitles are in the wrong language
English captions are often available for all of the shows and movies, and English subtitles are available for most of Amazon's foreign-language content. When the language of the captions/subtitles in the video you're watching is incorrect, try the following suggestions.
1. Make sure that you set the subtitle language preferences correctly.
2. Disable closed captions, then enable them again in the language you wish to set.
3. Change the language to the one you want and try again.
4. Check your device's accessibility settings.
5. Test other Prime Video movies or TV shows for testing. If other videos have the same issue or if the issue is not solved by our troubleshooting tips, contact Amazon support.