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Solve all MKV errors caused by unsupported codecs.

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MKV Won't Play on PS4/5? How to Fix PS4/5 not Playing MKV Videos?

PS4/5 empowers users to get access to media files in supported formats saved on USB or media servers. MKV is one of the playable video formats but the system Media Player occasionally doesn't recognize MKV files. Why won't MKV play on PS4/5? How to fix the issue?

PlayStation official site lists details of PS4/5 supported videos and audios contained in a MKV file. Only when your video perfectly meets the specs, you can play MKV on PS4/5.

PS4/5 supported MKV files

  • • Video: H.264/MPEG-4 AVC High Profile Level 4.2
  • • Audio: MP3, AAC LC, AC-3 (Dolby Digital)

Therefore, if you try to play a HD or 4K MKV video encoded with HEVC or other formats on PS4/5, trouble comes. Then how to solve PS4/5 won't play MKV error?

Note: PS5 is available with killer features. It can load videos including MKV fast if the file is formatted friendly with PS5. But if you still cannot play MKV on PS5, you can follow the this troubleshooting guide to tackle the issue.

[Solved] PS4/5 Can't Play MKV Files? Convert MKV to PS4/5 Supported Formats

To fix "MKV won't play on PS4/5" issue, you'd better convert the incompatible HEVC MKV video to H.264 for getting a smooth playback. Winxvideo AI is the helpful program.

Winxvideo AI gives a focus on converting 4K/HD/SD videos. Built in hundreds of video/audio codecs, it fully supports HEVC/H.264 MKV files and other mainstream video formats like MP4, AVI, WMV, MOV, MPEG2, MTS and so on. Not only can it offer an easy way to convert HEVC MKV to H.264, but deliver superfast conversion performance and high quality. Level-3 hardware acceleration greatly speeds up the process with the utilization of GPUs (supporting Intel, NVIDIA, AMD) while CPU is freed up to handle other tasks. Stuttering or crashing issue will never happen when converting 4K/HD MKV videos for PS4/5.

After installing this MKV video converter on your computer, follow the steps to have your MKV file conversion.

Step 1. On the main UI, click on the Video Converter button to navigate to the video conversion window.

Step 2. Click +Video button to load the MKV video which can't be played on PS4.

Step 3. Pop up the Output Profile window by clicking on the Target Format option at the bottom, go to General Profiles > MP4 Video (codec: h264+acc) > OK.

Step 4. Click Browse button to set a new destination folder if necessary. At last, click RUN button to start converting.

Convert MKV for Playing on PS4/5
Convert MKV for Playing on PS4/5

After the conversion is completed, transfer the resulting file to your PS4/5. You can play it smoothly now.


author - Jack Watt

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Jack Watt is a sought-after editor at Digiarty. He is responsible for digital and multimedia world, delivering definitive video and audio related software reviews, enlightening guides, and incisive analysis. As a fan of Apple, Jack Watt also brings his experience to more readers and focuses on writing of the Apple ecosystem at large.

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