Welcome to WinX HD Video Converter Deluxe Tech FAQ

We offer preferential email support for all of our registered users. Please feel free to contact us if you have any problems with our products. The better you describe the problem the sooner we will be able to solve it. Unregistered users can enjoy our effective email support, too.

How to convert if my source video has multiple audio language tracks? WinX HD Video Converter Deluxe empowers users to convert Multi-track HD video M2TS, MKV, AVCHD, HDTV BDAV and MPEG-TS video movies with simple steps and high quality.
1. Launch the program and import the video.
2. Select your wanted audio track in the file list windows.
3. Choose output formats/devices and output folders.
4. Click "Start" and go.
You may also follow the detailed user guide.

Does WinX HD Video Converter Deluxe support Website videos, such as Youtube, Dailymotion, Yahoo! Video, etc? Yes, of course. WinX HD Video Converter Deluxe is an all-round video converting software which could help users convert nearly all website videos, e.g. Youtube, HD Youtube, Dailymotion, Yahoo! Video, Metacafe, Myspace, etc. To convert these videos, you just need to add the url of target video by clicking "YouTube" button, and then do as convert the general videos.

Is it possible to convert only a clip/segment of my video file? Yes, it is possible. Trim function is available in Edit->Trim. Enable Trim and define the "Start Time" and "End Time" to do so.

Why can't I convert DRM video? It is illegal to convert DRM protected video at the present, so WinX HD Video Converter Deluxe can't support this.

Why my Windows Media Player can't play the converted video? It seems that your Windows Media Player doesn't have right codecs for the files. Please download the program here: http://download.cnet.com/Ffdshow/3000-2140_4-10376914.h

How can I make the video fit the full screen of iPhone/iPad/iPod without black line? You can achieve this via Crop and Expand. It is available in Edit->Crop & Expand. Enable Crop to adjust resolutions to fit the full screen of iPhone/iPad/iPod.

How to extract background music from video file for playing on portable devices? Import the source video file, and choose the profile "to Music". You will be able to extract the background music as MP3, AAC, iPhone Ringtone, AC3, WMA, AIFF, CAF, DTS, OGG, AU, RA, WAV (Lossless Audio), FLAC (Lossless Audio), and ALAC (Lossless Audio).

How to import and transfer the converted video to iPhone/iPad/iPod/Apple TV/PSP? Please launch iTunes, go to menu File > Add File to Library to import converted video from output folder into iTunes. Or just drag and drop the video into iTunes. Press the Sync button to load the target video to your Apple devices.

Can this HD video converter transfer HD video from AVCHD M2TS(Blu-ray videos) and MKV TS to iTunes for my iPhone iPad? Yes. Built in 210+ different A/V codecs, WinX HD Video Converter Deluxe can not only convert H.264, MP4, MPEG, OGG, FLV, SWF, YouTube video to iPhone/iPhone4/iPhone 3GS/iPhone 3G/iPad, but convert Windows popular video AVI, MPG, Divx, Xvid, VOB, RM, RMVB, ASF, WMV, WTV to iTunes, iPhone, iPad compatible MP4 H264 video.
In additon, it is a smart HD AVCHD M2TS and MKV to iPhone iPad video converter which can easily convert 1080P and 720P AVCHD M2TS video file to iPhone iPad compatible MP4 H.264 videos.

Can I edit video file name for proper display on my iPhone/iPad/iPod/Apple TV/PSP? Yes, you can. WinX HD Video Converter Deluxe owns the ability to make converted video display with proper file name on iPhone/iPad/iPod/Apple TV/PSP. To do this, please click Rename button and edit "Name" and "Artist" here.

Does WinX HD Video Converter Deluxe support Google TV video and VPX 8? Yes. WinX HD Video Converter Deluxe is continuously updated to support the new video formats in the market. Google TV is a new experience made for television that combines the TV. We have optimized our video converter to support converting GoogleTV WebM (Vpx8) to MP4, H.264, iPhone, iPad and iTunes.

What's the "Video Quality"? The "Video Quality" is namely the output file video bitrate. 1500 kbps is a good choice if you need a good image quality. Increasing the video quality will increase the output file size and image quality. Reducing the video quality will reduce the output file size and the image quality. 1500 kbps will output a file size about 2GB with 3 hours movie (720x404 image size) with very good image quality.

How to improve quality of converted files? The output video quality is decided by many factors, say, original video, output format, frame rate, etc. There are some ways to improve output quality.
1. Change the output format to "MP4".
2. Please select "Use High Quality Engine" option. But it will increase the conversion process time.
3. Raise "kbps" in "Video Quality" setting area.
4. Choose "Deinterlacing" for converting interlaced scanning movie/video to progressive scanning video.

What if the original file's audio is out of sync with video? Please choose "Safe Mode" in the interface to have a try. WinX HD Video Converter Deluxe will rebuild the Audio and Video play time stamp to force it synchrony. This feature is useful even if your original video's audio failed to sync with movie.

If the original video is corrupted, is it possible to convert and fix the corrupted video file with this program? Yes, it is possible. WinX HD Video Converter Deluxe is capable of fixing incorrect data automatically while converting. Meanwhile, this program makes it possible to convert even corrupted video files for smoothly playback on PC.

How to speed up video conversion with this HD video converter software?There are quite a few factors influencing the duration of conversion:
1. The length and size of the original file.
2. Output file properties such as resolution, video quality.
3. Safe Mode, Merge or other Advanced Settings are run.
4. Computer hardware level.
And there are some tips that may be useful for speeding up conversion:
1. The higher parameter the source video has, resolution, frame rate, etc, the longer it takes to convert the video.
2. Please tick the "Hardware Encoder" option to use Intel QSV and Nvidia CUDA/NVENC to encode and decode videos.
3. Please set the "CPU Core Use" in "Advanced Setting" area. WinX HD Video Converter Deluxe supports up to 8 CPU Core which dramatically improves the video converting speed.
4. Close other operations on the computer when converting.

Can I add subtitles in WinX HD Video Converter Deluxe now?YES! WinX HD Video Converter Deluxe supports subtitles and extra subtitles like "srt", "ass", "ssa", "json", "aqt", "sub". If you want to add an extra subtitle, go to Edit->Subtitle, Enable Subtitle and add one subtitle track here.

Could I burn my own made videos to DVD with this HD video converter? WinX HD Video Converter Deluxe supports creating VOB files (one of default DVD video formats) from videos recorded by HD camcorders, downloaded from online video sharing sites, or made by your own. Then with the help of this free DVD authoring software, you can burn the VOB video to DVD Disc with chapter menu & subtitle (*.srt).

I can convert only a few minutes of the video. Or it show "Stop Working" error message. Why?Please try the following suggestions:
1. Reinstall it to non-system partition, like D:\, E:\ ..., if you have other partitions.
2. Click "Browse" button to change output folder to non-system partition, like D:\, E:\...
3. Close other programs when converting.
4. Check Safe Mode to have a try.
If it still not works, please check whether your video plays properly. Or you may use other videos to have a try.
PS, Please download the latest version: https://www.winxdvd.com/download/winx-hd-converter-deluxe.exe

When I click to open the program, an error box pops up and says: "EAcess Violation". Please help me get it working again. Please uninstall the old version first and then install the latest version to have a try.
And non-system partitions, like D: / E: /etc., are recommended to install.
Download link: https://www.winxdvd.com/download/winx-hd-converter-deluxe.exe

I get this on every movie I put in: "The Output Folder is not writable....please select another one". What should I do? It means that you cannot write data to the folder you choose. Please select another folder as the output folder.


Stay up-to-date with our news, updates, guides.

Home | About | Site Map | Privacy Policy | License Agreement | News | Contact Us | How-tos

Copyright © 2023 Digiarty Software, Inc. All rights reserved

Any third party product names and trademarks used in this website are property of their respective owners. All the related logos and images, including but not limited to Apple's iPhone®, iPod®, iPad®, iTunes® and Mac® are registered trademarks of their own. Digiarty Software, Inc. is not owned by or affiliated with Apple Inc. and any of those companies.