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Digiarty Software Support & FAQ

It's our long-held consistent goal to provide our world-wide customers with the most competitive quality products and most satisfactory services.

FREE Support Support

support@winxdvd.com

We offer preferential email support for all of our registered users. Please feel free to contact us if you have any problems with our products. The better you describe the problem the sooner we will be able to solve it. Unregistered users can enjoy our effective email support, too.

FREE Sales Support

sales@winxdvd.com

Anything regarding sales issues is also welcome. Before emailing us your concerns or problems, you may browse the most commonly asked questions below. We're gathering more questions and answers on this page and upgrading them continuously.

Technical

Technical

What software do I need to extract video and audio from DVD movies?

  1. You need a DVD ripping software to rip DVD to popular video and audio formats. WinX DVD Ripper Platinum/WinX DVD Ripper for Mac would be the best choice to do this job for you. It allows you to rip both homemade and commercial DVDs to various video and audio formats, such as WMV, MP4, MOV, FLV, MPEG, AVI, 3GP, MP3. You can also rip and backup DVD to iPhone, iPod, iPad, PSP, Zune, Zen, Mobile phone with this software.

What tool can help me convert MKV AVCHD M2TS WMV MPEG FLV AVI to my iPhone iPad?

  1. A comprehensive video converter software would be your answer. WinX HD Video Converter Deluxe/WinX HD Video Converter for Mac provides all-in-one solution for you to convert both HD and regular videos, AVCHD, M2TS, MKV, MTS, MOD, FLV, WMV, AVI, MP4 to all generation iPhone, iPod, iPad, PSP, Mobile phone, QuickTime Player, etc, with extremely fast speed and high quality.

Does WinX DVD Ripper Platinum support ripping the latest copy protected DVD?

  1. Yes, WinX DVD Ripper Platinum fully supports the latest DVD copy protections. And it will be continuously updated to support the latest protected DVDs (CSS encryption, region protection, Sony ARccOS, APS, UOPs and Disney new copy protection). Please refer to "New Copy Protection DVD Solution."

Can I copy DVD to a single MPEG2 file with original Video and 5.1 Channel Dolby AC3 Audio?

  1. "Copy" feature in the output panel of WinX DVD Ripper Platinum/WinX DVD Ripper for Mac lets you choose the copy method to backup the whole content of DVD to hard drive in a few minutes. It will keep original Video and original 5.1 Channel Dolby AC3/DTS Audio. Other more, this method is the best way to backup your DVD without Audio Video quality loss. It will produce a single 3 GB size MPEG2 file. You did not need burn it to disc, just keep it on your computer and you can play it anywhere on your computer with Windows media player, VLC player, etc.

How to convert if my source video has multiple audio language tracks?

  1. Multi-track HD video refers to a video file that contains multiple audio language track and video track. Usually, users choose their preferred language when watching movie videos. WinX HD Video Converter Deluxe/WinX HD Video Converter for Mac works perfectly on converting Multi-track HD video M2TS, MKV, AVCHD, HDTV BDAV and MPEG-TS video movies and the operation is quite simple. After importing the source video, you can select the specific audio track as you need.
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