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Digiarty Software Support & FAQ

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FREE Support Support

support@winxdvd.com

We offer preferential email support for all of our registered users. Please feel free to contact us if you have any problems with our products. The better you describe the problem the sooner we will be able to solve it. Unregistered users can enjoy our effective email support, too.

FREE Sales Support

sales@winxdvd.com

Anything regarding sales issues is also welcome. Before emailing us your concerns or problems, you may browse the most commonly asked questions below. We're gathering more questions and answers on this page and upgrading them continuously.

Technical

Rip DVD to MOV, QT, MP4, FLV, AVI, MPEG, iPhone, iPad, iPod

Extract Video, Audio, image from DVD

Improve Quality and Speed

Balance the Audio/Video Quality with WinX DVD Ripper for Mac

Others

How to rip DVD to MP4, FLV, MOV, iPhone, iPod, iPad on Mac OS X?

  1. WinX DVD Ripper for Mac is a perfect solution to rip the content of DVD to general video formats, like, MOV, MP4, MPEG, FLV, AVI and convert DVD to iPhone, iPad, iPod, PSP, etc.
    1. Launch the program and import the DVD.
    2. Select the target video format/device and output folder.
    3. Click "Start" and go.
    You may also follow the detailed user guide.

How to rip and backup latest copy-protected DVD movies?

  1. There are a lot of DVDs encrypted with DVD copy protections (Read more about DVD Copy-Protection). WinX DVD Ripper for Mac owns the ability to rip all types of DVDs and constantly updates to support the new copy protected DVDs by removing CSS encryption, Sony ARccOS, RCE region protection, UOPs, as well as, Disney new DVD copy protections. Steps for ripping and backup protected DVDs.

Can I copy DVD to a single MPEG2 file with original video and 5.1 Channel Dolby AC3 audio?

  1. Yes. "Copy" feature in the output formats area allows you backup the whole content of DVD with original video and 5.1 channels Dolby AC3 or DTS audio. What's more, it will produce a single 3 GB size MPEG2 file. Therefore, you do not need to burn video to disc, just keep it on your computer and you can play it anywhere on your Mac with VLC player or QuickTime Player Pro.

How to import and transfer the converted video to iPhone/iPad/iPod/Apple TV/PSP?

  1. Please launch iTunes, go to menu File > Add File to Library to import converted video from output folder into iTunes. Or just drag and drop the video into iTunes. Press the Sync button to load the target video to your Apple devices.

Can I edit video file name for proper display on my iPhone/iPad/iPod/Apple TV/PSP?

  1. Yes, you can. WinX DVD Ripper for Mac can make converted video display with proper file name on iPhone/iPad/iPod/Apple TV/PSP. To do this, please edit "Display Name" and "Artist Name" in the "File Setting" area.
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How can I make the video fit the full screen of iPhone/iPad/iPod without black line?

  1. Please click the drop-down menu beside "Output Image Setting". Then choose "Stretch to Full Screen". After finish converting, you can play the output video on iPhone/iPad/iPod without black line.

Does it support converting Interlaced DVD movies to iPhone iPad?

  1. Yes. WinX DVD Ripper for Mac is built in the "Yadif Double Frames" Deinterlacing Engine. You just need to select "Deinterlacing" in the Advanced Setting area.
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What can I do if I come across any error when ripping?

  1. Make sure you have the latest version of WinX DVD Ripper for Mac: http://www.winxdvd.com/download/winx-dvd-ripper-for-mac.dmg
  2. The below suggestions may help:
  3. 1) Choose "Safe Mode" option in the main interface to have a try.
  4. 2) Close other programs when running the product.

The ripping goes flawlessly, however I got only part of the entire DVD, what I am supposed to do?

  1. Please check your DVD is scratched or not or whether the DVD plays properly.
  2. Also, below suggestions may help a lot:
  3. 1. Choose "Safe Mode" option in the main interface to have a try.
  4. 2. There might be bad sections or data damage in the movie, please adjust the "start time" to be a couple of seconds/minutes after the point where the ripping ends to have a try.
  5. 3. It may be that the DVD's information is not intact, or our product can't read the full information of it. Please use "DVD Backup" feature to have a try.

How to clip a segment from a video?

  1. If you'd like to convert a segment of the DVD movie, you can trim the clips by dragging the left or right slider bar under the preview windows or by choosing the "Start Time" and "End Time" in the Output Setting area. Finally, do as converting general videos.

How to extract background music from video file?

  1. Import the DVD file or DVD folder, and select "to Music" button. You will be able to extract the background music as MP3 music file.

How to extract pictures from DVD?

  1. Select your favorite picture by dragging left and right slider bar or setting the "Start Time" and "End Time", then click snapshot button to take picture appearing in the video and store as JPEG or BMP.
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What's the "Video Quality"?

  1. The "Video Quality" is namely the output file video bitrate. 1500 kbps is a good choice if you need a good image quality. Increasing the video quality will increase the output file size and image quality. Reducing the video quality will reduce the output file size and the image quality. 1500 kbps will output a file size about 2GB with 3 hours movie (720x404 image size) with very good image quality.

How to get high quality videos?

    The output video quality is decided by many factors, say, original video, output format, frame rate and so on. There are some ways to improve the converted quality with WinX DVD Ripper for Mac.

    1. Please use "Copy" function to have a try, which enables you to backup DVD with original audio and video.
    2. Change the output format to "MP4".
    3. Please select "Use High Quality Engine" option.
    4. Raise "kbps" in "Video Quality" setting area.

    PS: Please note that high quality video setting will increase the conversion process time. And the final video quality is somewhat up to original DVD quality.

How to increase the output file sound volume?

  1. You just need to drag the "Volume" slider bar.

What are the "output image setting" and how to keep image aspect ratio?

    Generally, the DVD image size is 720x480 (NTSC DVD) or 720x576 (Pal DVD), they are all not the standard DVD image aspect ratio. When you watch the DVD on TV or Mac, it will be resized to 16:9 (720x404) or 4:3 (720x540) to keep the aspect ratio.

    So, maybe you find the problem, the original DVD image size is not what you are watch on TV and Mac. When you rip the movie out you need to resize the image and keep image aspect ratio, WinX DVD Ripper for Mac will do it for you automatically, many other company's dvd ripper will lost the image aspect ratio.

Can I adjust the video resolution to set the output image size?

  1. You can adjust the video resolution to set the output image size. There are three choices available for general output video files:
  2. 1. Original Size and Keep Aspect Ratio. This option will lead an output with the original video image size (Automatically keep aspect ratio, and you can't adjust the width and height).
  3. 2. Custom Size and Keep Aspect Ratio (default setting). This option allows you adjust the image width. And it will calculate the height to keep the video image aspect ratio as original.
  4. 3. Custom Size with Custom Aspect Ratio. This option cannot calculate the width and height. Therefore, you can adjust the width and height. Maybe you will lose the image aspect ratio in the output file. Please calculate the aspect ratio by yourself.

How can I speed up the ripping?

    There are quite a few factors influencing the duration of ripping:
    1. The length and size of the original file.
    2. Output file properties such as resolution, video quality.
    3. Computer hardware level.

    And there are some tips that may be useful for speeding up conversion:
    1. The higher parameter the source video has, resolution, frame rate, etc, the longer it takes to convert the video.
    2. Please set the "CPU Core Use" in "Advanced Setting" area. WinX DVD Ripper for Mac supports up to 8 CPU Core which dramatically improves the video converting speed.

If the audio is out of sync with video, how do I deal with it?

  1. 1. Please use "Safe Mode" in the interface to have a try. This feature is useful even if your original DVD's audio failed to sync with movie.
    2. If your DVD is NTSC, please change the "Video Frame Rate" to 29.97 and if PAL, 25. This software can automatically analyze whether the DVD is NTSC or PAL, please take a look at the File List Window.
    3. "Copy" feature can also resolve this problem. It lets you copy the whole content of DVD with original video, audio and subtitles.
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Can I copy DVD with 5.1 channel audio?

  1. With the latest release of WinX DVD Ripper for Mac, Digiarty supports more video format with 5.1 channel audios, they are:
  2. General PC Video:
  3. AVI Video (Origin AC3/DTS Audio).
  4. MPEG Video (Origin AC3/DTS Audio).
  5. MP4 Video (H264/MPEG4) with AC3 6CH.
  6. MOV Video (H264/MPEG4) with AC3 6CH.
  7. DVD Backup:
  8. Main Title Copy.
  9. Full Title Copy.
  10. Clone DVD to ISO Image.
  11. Clone DVD to Folder.
  12. Apple Device:
  13. Apple TV Video (H264/MPEG4) with AAC 6CH
  14. Sony Device:
  15. PS3 Video (H264/MPEG4) with AAC 6CH
  16. General Mac Video:
  17. MP4 Video (H264/MPEG4) with AAC 6CH
  18. MOV Video (H264/MPEG4) with AAC 6CH
  19. M4V Video (H264/MPEG4) with AAC 6CH
  20. TS Video
  21. TS Video (H264/MPEG4) with AAC 6CH
  22. MTS Video (H264/MPEG4) with AAC 6CH
  23. M2TS Video (H264/MPEG4) with AAC 6CH

How to disable or choose the subtitle of the DVD?

  1. Generally, DVD movies have several subtitles. And the subtitle is disabled by default. If you need subtitle, you could select the language you prefer from the "Subtitle" drop down box.

WinX DVD Ripper for Mac unexpectedly stops working when rip a DVD. Is there anything wrong?

    If this happens, please do as following to have a try:
    1. Please download the latest version: : http://www.winxdvd.com/download/winx-dvd-ripper-for-mac.dmg
    2. Please choose "Run as Safe Mode" option in the "Advanced Setting" area of main interface to have a try.
    3. And please close other programs when running WinX product.
    4. Change your DVD Drive Region to fit your DVD Region.
    If it still not works, please check whether your DVD plays properly. Or you may use other DVDs to have a try.

Why there is no audio when I play the converted video?

    Please make sure your player has the right audio codec for the converted video. If your player is ok, you may try the following methods:
    1. Choose other output formats for this DVD.
    2. Use other DVDs to have a try.
    3. Or you may use "Copy" feature to have a try. This feature will allow you to backup DVD to hard drive with original video, audio and subtitles.

Why can I only convert a few minutes of the DVD? Or it stops works on halfway.

  1. Please "Run as Safe Mode" option in the Advanced Setting area of main interface to have a try.
  2. Besides, please use "Copy" feature to have a try.
  3. Then you can use other DVDs to have a try.
  4. If it still not works, the situation might be your DVD's information is not intact, or our product can't read the full information of it.

The converted video is out of sequence when ripping the latest copy protected DVD. How to deal with it?

    WinX DVD Ripper for Mac continuously updates to support the latest copy protected DVDs, including, Toy Story 3, Prince of Persia, Shutter Island, Avatar, Alice in Wonderland, How to Train Your Dragon, Twilight New Moon, The Princess and the Frog, etc.

    There are some tips for you to rip these DVDs:
    1. Please download WinX DVD Ripper for Mac.
    2. Play the movie with DVD player software. When it comes to the movie (main content), please check the DVD title and record the title number.
    3. Run WinX DVD Ripper for Mac and choose "Run as safe Mode" option in the Advanced Setting area of main interface. Choose the same title number as you recorded in the file list windows.

I get this on every DVD I put in: "The Output Folder is not writable....please select another one". What should I do?

  1. It means that you cannot write data to the folder you choose. Please select another folder as the output folder.

When I click to open the program, an error box pops up and says: "EAcess Violation". Please help me get it working again.

  1. Please uninstall the old version first and then install the latest version to have a try.
  2. And non-system partitions, like D: / E: /etc., are recommended to install.
  3. Download link: http://www.winxdvd.com/download/winx-dvd-ripper-for-mac.dmg

When I try to add my DVD stored on my hard drive by DVD Path, but always nothing happens. Why?

  1. Below is the difference between DVD Disc and DVD Path:
  2. DVD Disc: Through this button you can load the information of the disc you put into the DVD driver..
  3. DVD Path: Through this button you can load the information from a standard DVD folder including AUDIO_TS and VIDEO_TS stored on your hard drive.
  4. If you want to load DVD from a folder, the DVD's information should be intact, including the files like *.IFO, *.BUP and *.VOB.
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Is Your Program 100% clean?

  1. Our software is 100% clean. No virus, no Trojan, no malware and spyware.
  2. There are always strict tests before we release our program. It is definitely a safe program.
  3. If your antivirus/security program reports it as a virus or harm to your computer, it should be a false detection.
  4. You can temporarily close your antivirus/security program or contact us with the following information:
  5. *Virus report (Important)
  6. *Operating system?
  7. *Version of the program you have?
  8. *Version of your antivirus program and is it the latest version or is it updated to the latest virus database?

How can I speed up the converting process?

  1. There are quite a few factors that influence the duration of conversion:
  2. 1. The length and size of the original file.
  3. 2. Output file's properties such as resolution, video quality.
  4. 3. Computer hardware level.
  5. 4. Safe Mode or other Advanced Settings are run.
  6. 1. The higher parameter the source video has, resolution, frame rate, etc., the longer it takes to convert the video.
  7. 2. Take full advantage of CPU Core use. Our program supports up to 8 CPU Core which dramatically improves the video converting speed. Please set the "CPU Core Use" in "Advanced Setting" area.
  8. 3. Take advantage of DVD backup function: Main Title Copy and Full Title Copy.

I popped in the DVD and saw that the software identified a title file #19 for me to rip. The language identified was English which is OK though for subtitles I wanted my local language of Swedish. I tried to select various Swedish channels to up load but in all of the preview screens, the subtitles were not showing. Any idea why? Maybe they'll pop up in the final file?

  1. Yes, the settings for audio and subtitle does not take effect in the preview window.
  2. Please simply go ahead with the ripping, they will show up in the ripped video.

How can I rip the entire DVD? Do I select Merge titles? Do I check all 99 titles before selecting Run?

  1. Generally, the main title contains the whole movie and it is not recommended to merge.
  2. And, you cannot merge titles if the aspect ratio is different or there is no audio/time.

I am currently using WinX DVD Ripper for Mac V4.5.2. I am trying to create a backup copy of the film "Jack Ryan: Shadow Recruit". I am not able to create a copy that shows the forced subtitles. Please let me know if you have any suggestions. ?

  1. Subtitle is disabled by default. You are able to select Forced Subtitle here.