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WinX DVD Copy Pro FAQ

It's our long-held consistent goal to provide our world-wide customers with the most competitive quality products and most satisfactory services.

FREE Support Support

support@winxdvd.com

We offer preferential email support for all of our registered users. Please feel free to contact us if you have any problems with our products. The better you describe the problem the sooner we will be able to solve it. Unregistered users can enjoy our effective email support, too.

FREE Sales Support

sales@winxdvd.com

Anything regarding sales issues is also welcome. Before emailing us your concerns or problems, you may browse the most commonly asked questions below. We're gathering more questions and answers on this page and upgrading them continuously.

Sales

Order Online

Register & License code

Download and Install

Upgrade and Refund Policy

Others

 

What benefits are available if I purchase WinX DVD Copy Pro?

  1. 1. You will get the full version of our software (5 minutes limitation removed).
  2. 2. FREE lifetime technical support via e-mail, guaranteed reply within one business day.
  3. 3. FREE lifetime update to latest version.
  4. 4. Get discount for purchasing other products. Email us for request.

What payment method do you accept?

  1. We accept several types of payment: Credit Card, Bank/Wire Transfer, Check/Money Order, Fax, etc.

Is it safe to purchase product via your website?

  1. Yes, it is 100% secure to do business with us. The Payment platform we utilize is Avangate, one of most trusted ecommerce companies in the world. The order of your private information, such as credit card number, addresses and so on will never be disclosed without your specific permission.

When and how can I get WinX DVD Copy Pro if I order it?

  1. Once you complete the online order, you were supposed to receive an email with the order information and license code from our payment processor Avangate. Please allow a few minutes for the auto-generated license message to reach your inbox. Check the spam folder if you could not find the license retrieval email. However, there is possibility that your email service provider rejects emails from unknown senders. Please feel free to contact us if you do not get the email after 30 minutes.

I have purchased the WinX DVD Copy Pro and wonder how much discount I can get for other WinX products?

  1. We offer up to 50% discount for purchased users to purchase other product(s). Please simply contact sales@winxdvd.com to get the BIG discount!
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I purchased WinX DVD Ripper by mistake. But I want the WinX DVD Copy Pro. What can I do?

  1. We are glad to exchange the product as you request. Please feel free to contact us at sales@winxdvd.com, we will send you the code within a business day.

How can I do if I want to install programs on more than one computer?

  1. We are really sorry that one license of our software can be used on one computer only. However, we offer personal license for those who want to install the program on more than one of their personal computers (support up to 3 PCs). Go to http://www.winxdvd.com/dvd-copy-pro/buy.htm and you can find the buy link. If you want more licenses, e.g. company license, site license, please contact us at sales@winxdvd.com for help.

What's the difference between the trial and the full version?

  1. The trial version of WinX DVD Copy Pro is only able to copy DVDs to ISO. After you purchase the program, you will be provided the license code which will unlock these limitations.

How to register your product?

  1. 1. Please find the License Code in the email delivered to you after placing the order.
  2. 2. Click Register button on the main interface of our software.
  3. 3. Copy and paste the License Code to the related text box. Then click Activate button beside it.

Do I need to re-register after I re-install the software?

  1. You need to re-register after you reinstall the software if you are a giveaway user. For our purchased users, you don't.

I didn't receive the license code for several hours after my purchase. Why?

  1. The possible reasons might be:
  2. 1. Due to your email setting, the letter with license code went to Trash directly. Please check the folder there.
  3. 2. You provided invalid email address when you ordered the software.
  4. 3. Your email service provider rejects emails from unknown senders.
  5. Please let us know by writing to sales@winxdvd.com if you are under one of the last two situations.

How do I register my copy? Do I need to go online to do so?

  1. You can simply register the program by coping and pasting the license code to the program. Generally, the program will auto-remind users to register every time you launch it if you have not registered it.
  2. If there is no reminding, it simply means that it is registered.

What if I lost the license code?

  1. If you lost your license code, please do not worry and feel free to contact us at sales@winxdvd.com to request your original license. Please provide us with detailed information about your purchase, such as order ID, email address, user name, etc.

I have purchased the WinX DVD Copy Pro but it's not accepting the License Code as "Invalid".

  1. Please uninstall it first and then reload it to have a try.
  2. Besides, please pay attention to the following tips:
  3. 1. It is highly recommended to copy and paste it instead of entering it directly. But pay attention that there is no blank space.
  4. 2.If you want to enter it directly, please pay attention to the hyphen between numbers and do not move the mouse in which case it will highlight the letters and numbers and remove all of them when you enter the next letter or number.
  5. 3.Please run it as administrator in case that your account has no permission to write the registry.
  6. If it still shows Invalid, please feel free to email support@winxdvd.com for more help.

I was wondering if the licence allowed me to install the software on my new PC? I have been issued with a new work laptop.

  1. To move your product to your new computer, would you please follow the tips below?
  2. 1. Please uninstall the software from your old computer.
  3. 2. Download the version you purchased from our website at http://www.winxdvd.com/download/winx-dvd-copy-pro.exe or use the CD you bought to install it on your new one.
  4. 3. Use the registration information you got before to register the full version.
  5. If you lose the email with licence code, please feel free to contact us at sales@winxdvd.com. You'd better provides us some details, say, order #, email address etc, anything will be appreciated. Besides, please tell us the way you purchase, Avangate, RegNow, or other? It will make us easier to find your order.

I have deleted my DVD Copy Pro due to my PC recovery and re-download again but unfortunately I'm unable to find the email with license code. Would you please help?

  1. Please feel free to contact us at sales@winxdvd.com. You'd better provides us some details, say, order #, email address etc, anything will be appreciated. Besides, please tell us the way you purchase, Avangate, RegNow, or other? It will make us easier to find your order.
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Can I use one license of your software on multiple computers?

  1. One license of our software can be used on one PC only. If you would like to purchase additional licenses, please feel free to contact us to get a discount.

When I install the new version, I get the following error: "access denied code 5 and it give the choice abort retry or ignore". Am I doing something wrong?

  1. Generally, you can just close the WinX products when installing the new version.
  2. But it seems that the first time you installed the new version, WinX was still running. So the error appeared.
  3. Could you please uninstall the old version first and then install the latest version?
  4. And non-system drive, like D: / E: / etc., is recommended to install.

I have just purchased WinX DVD Copy Pro. Could you please tell me the meaning of "You have 3 downloads remaining"?

  1. The download link is provided by the payment processor Avangate and it means you can use the link to download the program three times only.
  2. But, please don't worry about that, there is no such limitation on our official site. Please simply visit this page to find the download link of the product you purchased.
  3. They are always for the latest version and of no time limits, you can keep it for future use.
  4. Note: It does not mean you can use the program on three computers.

What does "Download Insurance Service" mean? And, how about after the 24 months?

  1. The Download Insurance Service available with Avangate lets end-users re-download the software they have purchased for two years, at anytime.
  2. If you purchase this option, you will be able to download your files for 24 months through the download link Avangate gives you. If not, 3 times only.
  3. Please feel free to contact us at sales@winxdvd.com if you download link has expired.

I had to wipe computer due to virus. Now I can't re-download because it says my reload time has expired. What's up?

  1. Please don't worry. Just simply follow the link below to reload. BTW, there is no time-limit for the link and you can keep it for future use.
  2. Download link: http://www.winxdvd.com/download/winx-dvd-copy-pro.exe

What is your upgrade policy? Is it free?

  1. To make it fair to our purchased customers, free updates are offered only for our purchased/paid customers. And we hope you could understand this. You could enjoy any upgrade, major or minor, without any fee involved for the software you purchased.

How can I upgrade my purchased WinX DVD Copy Pro?

  1. We offer FREE lifetime upgrade service for our purchased users and we will upgrade our products regularly to improve our program's performance with advanced functions
  2. Generally, the software will automatically remind users to update.
  3. To check if the version you have is the latest version, you can simply click the "check new version" button on the interface. It will lead you to the upgrade page and the latest version is free for registered users to download.
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What is your refund policy?

  1. Digiarty Software, Inc. provides refunds within 30 days of product purchase. We'll hold the 30-day money back guarantee if our products cannot normally work with error or bug and we cannot solve it within an acceptable period of time or provide a temporary solution. Sometimes the software doesn't work well due to improper operations. We strongly suggest you contact our support team for help first with detailed problem description. One business day reply is guaranteed.
  2. Please note we do not accept unreasonable or unexplained refund. The following refund requests will be rejected:
    1. You request a refund for no particular reason;
    2. You request a refund by simply a "It does not work" or "I do not want it" reason and refuse to elaborate;
    3. You request a refund for a feature we do not have/support. Digiarty products are sold as "try-before-you-buy" software. We highly recommend you to verify the program's functions and make sure it works well on your computer before your purchase.

I bought the same 2 products twice on accident. Would you please cancel one of the orders?

  1. Please don’t worry and feel free to contact us at sales@winxdvd.com. Please provide us with detailed information about your purchase, such as order ID, email address, user name, etc so that we can refund you ASAP.

Can you assure me that it is legal to do copy protected DVDs?!

  1. It is legal for personal use but no commercial use. And please make sure you have your DVD Full Copyrights. Do not use to break the laws and if you are not sure, please ask your lawyer.

How about your CD version?

  1. CD version is a backup for Download version which contains the installation programs. It can save download time and keep the software safe. Please note that the CD version does not include registration information for the software. And it may take about 7-15 days for the delivery of the CD according to your location.

I purchased your program. But I need the Backup CD now. Is it possible to buy your CD version?

  1. We're sorry that you are not available to purchase the Backup CD once your order is released. As developer, we only provide download version for our customers. The Backup CD of the program is provided by the payment platform. You only have the chance to buy the CD version when you are ordering the product.